An email to explain an accommodation problem

An email to explain an accommodation problem

Learn how to write an email to explain a problem with your accommodation.

Do the preparation task first. Then read the text and tips and do the exercises.


Reading text

From: Eloisa Marr
To: Sam Matthews [landlord]
Subject: 32 Acacia Avenue electricity problem

Dear Sam,

I'm writing on behalf of myself and my flatmates about Number 32 Acacia Avenue as we've been having problems with the electricity.

We noticed that if we use more than one appliance at night when the lights are on, the power cuts out. This means that we can't use the dishwasher at the same time as the oven, for example. For a while we have been careful but recently we have found that even in the daytime, more than one machine running can cause a power cut. Occasionally, the power cuts out for no obvious reason.

We know the electrician who came before couldn't find anything wrong, but please can someone come again as the problem is getting worse? If it would be easier, we can arrange an electrician ourselves and send you the bill.

Kind regards,



  1. To email someone who's not a friend, use a neutral style and polite tone.
  2. Start the email with Dear … , not Hi. End it with Kind regards or just Regards.
  3. Organise your email in three paragraphs:
    • why you're writing
    • the problem
    • what you want the solution to be
  4. Keep it short and simple. Only include the important information.
  5. Put specific information in the subject line. Don't just put Problem.

Task 1

Task 2

Task 3


Worksheet101.5 KB

Language level

Average: 4.4 (10 votes)

Submitted by YED on Mon, 05/04/2021 - 23:34

Dear Mrs Demi, I'm writing about Number 45 Soring grove Crescent as I've been having problems with the washing machine. If it would be easier, I can arrange a plumber myself and send you the bill. Kind regards, Katsi

Submitted by Abrarhussain on Sat, 27/02/2021 - 00:19

yes I have had a bad experience of water leaking in a rental accommodation. When I was living near the town centre in a rental accommodation, water leaking start from my bath room and too much water came in to the kitchen. Immediately I contacted the land lord and requested him please sort out this problem.

Submitted by IsaiE on Mon, 25/01/2021 - 17:02

Dear Sam I´m writting on belhalf of my self Recently I´ve been having problems with the electricity. The lights in the main bathroom ramdomly go off and takes a while to come back, I would really appreciate if you can send someone to check the electricity Best regards Isai

Submitted by Elham Barakat on Thu, 07/01/2021 - 06:06

Dear sir, I'm writing on behalf of myself and my flatmates. We have been having a problem with insects in the flat, especially in the kitchen. It's a long time problem. We inform your own before. You are grateful to send us a person to spray the flat before. But the problem was not solved. The problem is getting worse more and more. Please can you find an expert person to have a look? Or if it would be easier, we can find one and send you the bill. Kind regards, Elham
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Submitted by danisep on Wed, 21/10/2020 - 23:02

Dear martha. I’m writing on behalf of myself and my flatmates about flat 12, 3 Pepe Street. We’ve been having some problems with the roof when rainy days come, the water leaking and drench all our stuffs specifically in the kitchen and this is awkward and dangerous because we must disconnect the appliances from the electricity and take off from its places. Please can you hire or send someone to fix that as soon as possible, if it would be easier if we find someone who fixes the problem and we send you the bill. best regards. Daniel

Submitted by Ugulhan on Thu, 01/10/2020 - 08:03

A good question. Since I am living in my apartment, it has been experiencing heating problems. In winter is so cold, I hope it is old heating and the landlord came and checked out it but it is unhelpful. Now, the old owner of the apartment sold it to another landlord, and a new landlord seems to be getting unhelpful. I will move to a new place as possible as soon before winter comes.

Submitted by YaMaCa on Tue, 29/09/2020 - 08:39

My husband and I have some issues in our current flat. Specialty, the first weeks after we moved in. One example Dear Mr. Katrine We write to you from the flat No 1301, ubicated in Avenue 95. We have been having problems since some days ago. It seems to be an electrical problem and leaking out water in the washing room. Please can you send someone to have a look at them? Regards Lady Family
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Submitted by shelly on Tue, 15/09/2020 - 04:45

Dear Sam, I am writing on behalf of myself and my roommate to tell you that we are experiencing a leaking problem during rainy days. We noticed that the wall is a little wet when we first moved into room 32. At the beginning we thought that it was the humid air leading to the wet wall on rainy days. But a few days later we found our floor was covered with water and water is dropping from the roof, some of our clothes was polluting by the dropping water. Please could you arrange a plumber to check what caused this problem. If you agreed, we could find a plumber and send you the bill. Best regards Shelly

Submitted by kyawkyawsoezhu on Mon, 31/08/2020 - 18:59

I’m having a problem with my upstairs neighbour, as I’m living in an apartment. I can hear the upstairs doing something loud. They always cook in the very early morning, sometimes the noise of crushing ingredients wakes me up. Their kids play and run with really loud food steps during daytimes and even at night. Now that I have to work at home, it is so annoying to hear loud food setups everydays, sometimes I wish they didn’t live upstairs. There was one time it was almost 12pm and the kid didn't stop playing, so I went to them and requested them to stop, because I’ve already been asleep, the husband unhappy about it and the next morning they made louder noise than they were used to.