A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Preparation

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Task 2

Discussion

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Average: 4.4 (360 votes)

Submitted by Leila77 on Tue, 02/03/2021 - 09:21

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Hi, Please, could you explain me the meaning of "at our end"? Junko said: "We've got regulations at our end." I'm not sure if my understanding is right.
Profile picture for user Peter M.

Submitted by Peter M. on Wed, 03/03/2021 - 08:41

In reply to by Leila77

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Hi Leila77,

The phrase 'at our end' means 'in our company' or 'in our country'.

 

Peter

The LearnEnglish Team

Submitted by Naza on Mon, 22/02/2021 - 20:20

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Yes I do. I feel good when I can help my customers.

Submitted by Santes on Sun, 21/02/2021 - 10:59

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It is a win win situation for both buyer and seller.

Submitted by voytkovv on Sat, 20/02/2021 - 21:05

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Yes, it's important to make exceptions for clients. It shows that you focus not only on profit and you build long-term business

Submitted by Carlos Rodriguez on Sat, 20/02/2021 - 13:49

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Yes!. I did a help to one customer, about his facility design and he really appreciated all the advice that I gave to him. It was added value for him.

Submitted by CristianPenaBravo on Mon, 15/02/2021 - 10:18

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Yes, I do. It's the way how to do business up today, we need partners that help us to increase the volume of business. The exception or flexibility of course is always possible with the important customers that we know we can continue working together and helping each other.

Submitted by PALLAVRPATIL202 on Fri, 12/02/2021 - 11:17

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This communication taught how to deal in professional way to get the favour from the supplier. Way of conveyancing, help to get good words. Good for business communication. Thank you.

Submitted by German on Tue, 09/02/2021 - 02:10

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I have made exceptions to importan customers. I had to allow that the customers have a extension in the payment of the service.