A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Instructions

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Discussion

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Average: 4 (14 votes)

Submitted by Carlos Rodriguez on Sat, 20/02/2021 - 13:49

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Yes!. I did a help to one customer, about his facility design and he really appreciated all the advice that I gave to him. It was added value for him.

Submitted by CristianPenaBravo on Mon, 15/02/2021 - 10:18

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Yes, I do. It's the way how to do business up today, we need partners that help us to increase the volume of business. The exception or flexibility of course is always possible with the important customers that we know we can continue working together and helping each other.

Submitted by PALLAVRPATIL202 on Fri, 12/02/2021 - 11:17

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This communication taught how to deal in professional way to get the favour from the supplier. Way of conveyancing, help to get good words. Good for business communication. Thank you.

Submitted by German on Tue, 09/02/2021 - 02:10

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I have made exceptions to importan customers. I had to allow that the customers have a extension in the payment of the service.

Submitted by Gostlady on Mon, 08/02/2021 - 21:17

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Yes, I think it´s important to be flexible with clients, specially with those who are important and represent incomes for the company.

Submitted by Cesar Silva Gajardo on Sat, 06/02/2021 - 05:48

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Yes, i do. It's very important to make exceptions to keep the bussines healty.

Submitted by Marcio Oliveira on Sat, 30/01/2021 - 13:22

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If customers ask for it and if i can help no have problem to do that.

Submitted by Abrarhussain on Thu, 28/01/2021 - 23:15

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I think in the business World every client is very important, no I have not made any exceptions for a client because I am not a businessman.