An email to explain an accommodation problem

Learn how to write an email to explain a problem with your accommodation.


Do the preparation task first. Then read the text and tips and do the exercises.

Reading text

From: Eloisa Marr
To: Sam Matthews [landlord]
Subject: 32 Acacia Avenue electricity problem

Dear Sam,

I'm writing on behalf of myself and my flatmates about Number 32 Acacia Avenue as we've been having problems with the electricity.

We noticed that if we use more than one appliance at night when the lights are on, the power cuts out. This means that we can't use the dishwasher at the same time as the oven, for example. For a while we have been careful but recently we have found that even in the daytime, more than one machine running can cause a power cut. Occasionally, the power cuts out for no obvious reason.

We know the electrician who came before couldn't find anything wrong, but please can someone come again as the problem is getting worse? If it would be easier, we can arrange an electrician ourselves and send you the bill.

Kind regards,



  1. To email someone who's not a friend, use a neutral style and polite tone.
  2. Start the email with Dear … , not Hi. End it with Kind regards or just Regards.
  3. Organise your email in three paragraphs:
    • why you're writing
    • the problem
    • what you want the solution to be
  4. Keep it short and simple. Only include the important information.
  5. Put specific information in the subject line. Don't just put Problem.


Worksheet101.5 KB

Language level

Average: 3 (3 votes)

Submitted by Ehsan on Wed, 09/06/2021 - 05:22

No, I hadn't had any problem with places that I have rented till now.

Submitted by Camila Abreu on Mon, 26/04/2021 - 15:02

Not that I remember.

Submitted by Dibesciak on Fri, 09/04/2021 - 10:24

I have a very bad experience recently. Water started dripping from above flat what cause that we haven't got a light in our flat for two weeks. I biggest problem was nobody currently was living in flat above us and we could not contact with owner of this flat. Before they sorted out the problem , we had to light our rooms with candles and torches :P

Submitted by YED on Mon, 05/04/2021 - 23:34

Dear Mrs Demi, I'm writing about Number 45 Soring grove Crescent as I've been having problems with the washing machine. If it would be easier, I can arrange a plumber myself and send you the bill. Kind regards, Katsi

Submitted by Abrarhussain on Sat, 27/02/2021 - 00:19

yes I have had a bad experience of water leaking in a rental accommodation. When I was living near the town centre in a rental accommodation, water leaking start from my bath room and too much water came in to the kitchen. Immediately I contacted the land lord and requested him please sort out this problem.

Submitted by IsaiE on Mon, 25/01/2021 - 17:02

Dear Sam I´m writting on belhalf of my self Recently I´ve been having problems with the electricity. The lights in the main bathroom ramdomly go off and takes a while to come back, I would really appreciate if you can send someone to check the electricity Best regards Isai

Submitted by Elham Barakat on Thu, 07/01/2021 - 06:06

Dear sir, I'm writing on behalf of myself and my flatmates. We have been having a problem with insects in the flat, especially in the kitchen. It's a long time problem. We inform your own before. You are grateful to send us a person to spray the flat before. But the problem was not solved. The problem is getting worse more and more. Please can you find an expert person to have a look? Or if it would be easier, we can find one and send you the bill. Kind regards, Elham
Profile picture for user danisep

Submitted by danisep on Wed, 21/10/2020 - 23:02

Dear martha. I’m writing on behalf of myself and my flatmates about flat 12, 3 Pepe Street. We’ve been having some problems with the roof when rainy days come, the water leaking and drench all our stuffs specifically in the kitchen and this is awkward and dangerous because we must disconnect the appliances from the electricity and take off from its places. Please can you hire or send someone to fix that as soon as possible, if it would be easier if we find someone who fixes the problem and we send you the bill. best regards. Daniel

Submitted by Ugulhan on Thu, 01/10/2020 - 08:03

A good question. Since I am living in my apartment, it has been experiencing heating problems. In winter is so cold, I hope it is old heating and the landlord came and checked out it but it is unhelpful. Now, the old owner of the apartment sold it to another landlord, and a new landlord seems to be getting unhelpful. I will move to a new place as possible as soon before winter comes.
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