A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Preparation

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Task 2

Discussion

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Average: 4.4 (370 votes)

Submitted by In on Sat, 13/03/2021 - 08:04

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Yes, I do with my regular customers.

Submitted by adribcn on Fri, 12/03/2021 - 20:39

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Well, I think that depend wich is the context but in general terms i think is good help to customers for establish a good relationship

Submitted by Pann Nilar Htun on Fri, 12/03/2021 - 08:52

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I have no experience for above event. However I gained the knowledge speaking between customer and supplier. Many thanks.
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Submitted by Enas Almzoghi on Mon, 08/03/2021 - 12:40

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Yes, if I can help a customer, it becomes useful for my business.

Submitted by Shalom on Sun, 07/03/2021 - 00:23

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Yes, I do favours at times.
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Submitted by Katvp on Thu, 04/03/2021 - 15:51

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Yes I do, sometimes customer to require new terms of pay. It is good to help them.
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Submitted by Audria Elisabeth on Thu, 04/03/2021 - 12:15

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Yes, I do but Some times it made a flow cash issue for me...

Submitted by Ari on Tue, 02/03/2021 - 19:44

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Of cource, I do. To my mimd this is the basis of the client's trust in the company. When you make an exception for a person who really needs it, he trusts you and may even recommend you to other people. But we can only make an exception once to preserve the prestige of the company and not put it at risk of economic collapse.