In this video, Paul says sorry for making Noelia fall over. Listen to the language they use for apologising and practise saying the useful phrases.

Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.


Ana: Hi! I'm Ana. Welcome to What to Say!

Do you know what to say when you want to apologise? Listen out for useful language for apologising. Then, we'll practise saying the new phrases – after this.


Paul: Noelia! I am so sorry! Are you OK?

Noelia: I think so. That was lucky.

Paul: I'm really sorry! I didn't see you!

Noelia: That's all right. I shouldn't have been running.

Paul: No, no, I should have been paying attention. 

Noelia: And they teach you not to run inside at school!

Paul: Still, it was my fault and I'm sorry.

Noelia: I'm sorry too. It was both of us. Honestly, it's fine. I'm fine. Don't worry about it. Hey, I saved the laptop though!

Bob: Yeah, I'll be there in …

Noelia: Oh no!

Bob: Uh oh!

Paul: Ahhhh … 


Ana: Hello again! Ooh, I hope Noelia's OK. So, did you notice the useful phrases used for apologising? Listen to me and then repeat. 


I'm so sorry!

I'm really sorry!

That's all right.

It was my fault.

I'm sorry too.

Honestly, it's fine.

Don't worry about it.


Ana: Try and use some of these phrases the next time you want to apologise in English. Bye for now!



Worksheet113 KB

Language level

Average: 4.3 (99 votes)

Hello Bakyt,

You can download the file by right-clicking on the link and choosing 'Save as...'

Alternatively, you can open the file and then save it as a pdf from the file menu of your browser.

The LearnEnglish Team

Hello! First copy the link by clicking on the worksheet and then paste in the new window by going to google. It's the same worksheet that's mentioned above in the exercise, BTW. But if you still want to download it then follow the method which I told you.
Have a nice day!

Submitted by dainien521 on Thu, 20/01/2022 - 09:17


i think whenever i make mistake and affect other people. i always say sorry for that.

Submitted by Soe Soe on Mon, 13/12/2021 - 06:01


I said sorry my friend yesterday for appointment. I was sick .

Submitted by Soe Soe on Mon, 13/12/2021 - 05:58


How can I download this item?

Hello Soe Soe,

Any of the audio-only content on our site can be downloaded by right-clicking on the audio player and choosing 'Save As', but I'm afraid our videos are not available for download.

All the best,
The LearnEnglish Team

Submitted by Hammad0205 on Sun, 12/12/2021 - 09:58


Last time I apologized yesterday.

Submitted by Hammad0205 on Sun, 12/12/2021 - 09:57


I am sorry for starting this course late. Anyhow, starting at any stage is good.

Submitted by Valdiceia on Sun, 12/12/2021 - 08:38


The last time that I said apologize, was on friday. I was at work when my friend asked me a favour without explain well what suppose to be done. After do it and sent to my manager I received an email saying it was wrong. So I sent another on apologising. He turned at me and said; Don worry it’s fine, that’s all right

Submitted by Suraj paliwal on Mon, 29/11/2021 - 10:59


I say sorry everyday when I do any fault. And apologize always.