Leaving a message

Listen to someone leaving a message to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.


Jane: Hello, this is the sales department. Jane Solomon speaking.

Peter: Hello, is Maria Fernandez there, please?

Jane: No, I'm sorry. She's not in the office at the moment. She's on her lunch break.

Peter: Oh. Could you take a message, please? Could you tell her that Peter Griffin called?

Jane: Sure. Could you give me your number?

Peter: It's 0-7-4-6-0 double 9-0-1 double 8.

Jane: Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.

Peter: Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.

Jane: 9-9-0-1-8-8.

Peter: Yes. Please ask her to call me back, and tell her it's about the PXO project. I need the new project figures.

Jane: The PXO project. Right. I'll give her your message when she comes back to the office.

Peter: Thank you. In case I'm in a meeting when she calls back, can I give you my email address too?

Jane: Of course.

Peter: Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.

Jane: Can I read that back to you?

Peter: Sure.

Jane: That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.

Peter: Yes, that's it.

Jane: OK. I'll tell her you called.

Peter: Thank you. Goodbye.

Jane: Goodbye.

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Worksheet112 KB

Language level

A2 English level (pre-intermediate)

Submitted by Nandar Su Hlaing on Mon, 29/08/2022 - 10:06


I had video call in English last week, I could understand well what he said and reply well. Before the making call , I am afraid not to understand and can't make reply. I did communicate well actually, I need to practice more though.

Submitted by specialCase on Thu, 28/07/2022 - 23:07


How often do you make phone calls in English?
Umm I never have one!
But i am so confident to practice my English, and my friendly personality helps me improve it! Like wherever I go I speak with other in English and make relationships, when I make a mistake I laugh at it and learn from it!

Submitted by Youssef Karfouh on Fri, 24/06/2022 - 12:16


Actually i don't make phone calls in english , because people in my country doesn't use english in their conversations , so i have to practice with strangers .

Submitted by Ehsan on Tue, 15/03/2022 - 05:56


I don't make call in English because no one of the people whom I am related with them don't speak English.

Submitted by jmajo on Fri, 04/03/2022 - 15:06


How often do you make phone calls in English?
Suddenly I do not make as many phone calls in English as I would like, but occasionally I talk to a friend whom live in the USA and we speak in English a little bit. At my work I sometimes receive phone calls from providers of software whom call from countries where they speak English at the first language, so I have the opportunity to practice some speaking with them.

Thanks for the episode.
Great site!

Submitted by Lary03 on Fri, 03/12/2021 - 08:20


I've never made phone call in English because i have noone to call in English with.

Submitted by ANOUAR on Thu, 02/12/2021 - 09:16


I was making phone calls in english with people from different countries in a learning language app.

Submitted by LamVanPhuong on Tue, 23/11/2021 - 10:01


I have never made a phone call in English so far, I just send simple messages on messenger or something like that and I am sure I will use English a lot in the future.

Submitted by azharbgskr on Sun, 21/11/2021 - 15:34


No, I have never called someone in English. However, I would like to try it, but I don't have any friends to study English with :(

Submitted by vuhoap on Tue, 02/11/2021 - 13:29


I have never made phone calls in English. Because my English listening and speaking is so bad. So, I am not enough to be confident to communicate by English language.

Submitted by Suraj paliwal on Wed, 06/10/2021 - 06:29


No, I never leave a message in English. I live a message in hindi. I write message in English.

Submitted by ENGLISHMAN on Mon, 27/09/2021 - 09:43

leaving message in case you didn't get direct answer from person or whatever you want it isn't my preferred(favorite) way in dallying with unanswered calls for that I just hang up that call and try again later.

Submitted by KATIELLE RAIAN… on Thu, 22/07/2021 - 09:20

I almost never make calls in English because I have difficulty speaking and understanding English.

Submitted by karinaelizabeth on Fri, 07/05/2021 - 23:32

Until now I never have left a message in English because I din't have the oportunity yet, nevertheless when I hear some conversation in english I pay a lot of attention trying to understand more.

Submitted by TIa vinaka on Sun, 18/04/2021 - 03:08

I seldom make a phone call in English these days. When I was in other country I had to make phone calls. it was difficult and bothered me a lot.

Submitted by MikhailZatopliaev on Tue, 13/04/2021 - 23:13

1 Hello 2 Yes, what do you want? 1 Sorry, can I hear Milisa, please. 2 She is not here now, she has a lunch. 1 Oy, so could you take a message for her? 2 Of course. 1 Please, tell to her, that Mikhail called, and ask about new project that she should sent to me. 2 All right, I will tell to her. 1 Thank you, good bye 2 Bye

Submitted by Suraj paliwal on Tue, 13/04/2021 - 05:43

No I don't make phone calls in English. I can easily explain things in my language. In this time I'm learning English.

Submitted by ahmed mohamed adam on Tue, 30/03/2021 - 19:01

this is the best web to learn english thanxs you (learnenglish.britshcouncil.org)

Hi ahmed mohamed adam,

We're happy to hear that. Thank you for visiting our site :)


The LearnEnglish Team

Submitted by vespinosa10 on Sat, 27/02/2021 - 18:44

I never make calls in English

Submitted by In on Wed, 24/02/2021 - 22:43

I don`t do calls in English too often. I prefer to email or text. Because it is easier to explain, sometimes the people don`t understand my accent. So if I write is better for understanding and to remember later.

Submitted by fariba on Tue, 23/02/2021 - 07:58

NO,unfortunately i never make phone in English.

Submitted by German on Thu, 04/02/2021 - 02:31

Actually I make few calls in English. I sometimes speak in English with my wife but we don´t make calls in English

Submitted by fariba on Sat, 23/01/2021 - 08:49

no i haven't made phone call in English.

Submitted by Suraj paliwal on Sun, 03/01/2021 - 05:25

I make phone calls in mother tongue when I am working local people that's know my language. When I work internationally I make phone calls in English. That's good for me. India is diversified country so when you go far your place then language is changed. India have about 30 languages.

Submitted by fatfat on Thu, 24/12/2020 - 13:14

I have never made phone call in english. I think I cant dare this at the moment.

Submitted by Pola on Wed, 25/11/2020 - 13:25

Actually, I'd just received few calls by English, but I'd made just one call to speak an English tongue.
Profile picture for user DJ Singh

Submitted by DJ Singh on Wed, 25/11/2020 - 06:01

Oh yes, whenever I need assitence for any company's product I often make calls in English only. That is a good practice of speaking and more comfortable for me to speak on phone rather than speaking with anyone in person.

Submitted by Brian H.A on Tue, 10/11/2020 - 18:37

I don't really make calls in English

Submitted by Maff on Tue, 10/11/2020 - 18:35

I never make calls in English

Submitted by loveiseverything on Sat, 07/11/2020 - 09:38

Unfortunately, I never have a chance to call in English.

Submitted by Ugulhan on Sat, 17/10/2020 - 07:13

Oh, I love to call from office to the clients. Hello, technical departments, Ugulhan Nab speaking. Hello, are Robert Jenson there? I am sorry. He is not at the moment , here. He is on his lunch break. Could you leave a message? I will tell him that you called. Yes, please. Tell him that I called, and he call me back. He has my number. It is about IT project. Oh, I see. I will give him your message. OK, Would you like to leave anything also? Thank you for calling! After getting your message, Robert will call you back. Bye for now.

Submitted by esi on Tue, 29/09/2020 - 17:13

hi I think ," In case I'm in a meeting when she calls back," it's not true it's better to say,"In case i will be in a meeting when she ccalls back
Profile picture for user Peter M.

Submitted by Peter M. on Wed, 30/09/2020 - 07:38

In reply to by esi


Hi esi,

After 'in case' we don't use a future form even though the action or event happens in the future. For example;

Correct: I'll take an umbrella in case it rains.

Incorrect: I'll take an umbrella in case it will rain.



The LearnEnglish Team

Submitted by SergeySSSS on Sun, 13/09/2020 - 06:00

Honestly, speak on the phone with somebody is really difficult for me. Just when you speak face to face it is easy to understand by emotion or movement hand or mouth. But maybe it's best method improve your skills.

Submitted by zozo on Fri, 11/09/2020 - 14:37

none ,i wish in future i'll improve my skills to have the ability to talk fluncilty with native peoples.

Submitted by MARIANO_HB on Thu, 13/08/2020 - 01:33

I suddenly make calls in english. I should do but currently is most common to orginize conferences on line when many people are together for common situations.

Submitted by Phan Bao Dung on Fri, 31/07/2020 - 05:32

I seldom make phone calls in English before. Lately, I have an English course so I sometimes call my English teacher when I need her help to explain the lessons.

Submitted by Nguyen My on Sun, 26/07/2020 - 12:29

I have never done it before. But current, I have a class to talk with a native speaker, we have a lesson twice a week by video call. And I think it is affected when has a phone call in English every week that makes my skills improve better, I can talk with them like two friends, in nature and no worry

Submitted by fahri on Fri, 24/07/2020 - 20:58

Dear team. From the audio above: Peter: It's 0-7-4-6-0 double 9-0-1 double 8. He spells 'it's ou seven four.....' Why not??? 'it's zero seven four six.....' As we know: O (ou) is character 0 (zero) is number. Thank you for explanation and answer.
Hi fahri, Yes, you could say the number as 'zero seven four ...'. But it's very common to say 'oh' instead of 'zero' in everyday use (e.g. phone numbers, house or flat numbers, or room numbers). In maths or science, zero is usually used (e.g. 0.7 = 'zero point seven'). Best wishes, Jonathan The LearnEnglish Team

Submitted by Dastenova Firuza on Sat, 11/07/2020 - 19:36

I have never made phone calls but I write messages by e-mail.
Profile picture for user Hennadii

Submitted by Hennadii on Wed, 08/07/2020 - 17:52

Actually, I've never done it before. I had some job interviews in English. Successful by the way )) I've been on a bunch of speaking classes with some native speakers. But I've never ever called somebody to talk in English. I think it would be tough if the truth be known. I don't feel confident with my speaking and listening skills yet. That's why I'm here to improve my skills and become more fluent in your language. I hope I do it right and my goal is near ))

Submitted by Suellen Esteves on Mon, 06/07/2020 - 18:57

Never lol. I have no security for this

Submitted by joshnamep on Sat, 04/07/2020 - 06:22

I rarely make a English phone call. Just some special occasion that I call some foreigner friend to give wishes....

Submitted by eduvilar on Tue, 30/06/2020 - 14:06

Never. Last week, I had an interview in English. It was so hard.

Submitted by abudo93 on Sat, 27/06/2020 - 21:37

I made many phone calls by messenger app or what's up and massages exchange through Facebook app, especially in currently time because of coronavirus we must to stay at home. Now I'm talk to my best friend is (Tawfiq Raja)

Submitted by Asni on Thu, 25/06/2020 - 22:27

Unfortunately, I never make calls in English .