Do the preparation task first. Then listen to the audio and do the exercises.
John: Hi, this is John. Thanks for calling. I'm not here at the moment, so please leave a message and I'll call you back.
Marina: Hi, John, this is Marina Silva calling from Old Time Toys. Your colleague Alex gave me your phone number. She said you can help me.
I need some information on your new products. Could you please call me when you are back in the office? My phone number is 0-2-0-8, 6-5-5-7-6-2-1.
Also, can you please email me your new brochure and information about your prices? My email address is Marina, that's M-A-R-I-N-A, dot Silva, S-I-L-V-A, at O-L-D-T-I-M-E hyphen toys dot com.
Thanks a lot. I look forward to hearing from you.