Change management

Listen to a consultant talking about the basic stages of the change process and the people in a change management team.

Instructions

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Before change, there must be analysis. Organisational change is a costly and difficult business, and there must be a real business need reason in order to change current practice. Typically, changes are attempts to reach new markets, to improve productivity or to cope with drastically reduced funding. A good analyst will identify the key problem.

Once it's clear what change is required, a change strategy has to be developed. In other words, somebody needs to say what should be done. Sometimes the idea will come from a visionary within the company, perhaps an imaginative and persuasive member of the management team. Otherwise, the company might bring in a consultant to help them find the right solution. Either way, management should also consult with staff at this stage. There should be meetings to help raise awareness for the need for change and to give employees a chance to suggest their own solutions.

Next comes what's probably the most problematic stage: implementation. Above all else, making the planned change a reality requires communication. Staff will need to be informed of new procedures and, where necessary, trained in new skills. The most important member of the change management team at this stage is the gatekeeper. It's their job to be available to staff, to help them deal with problems they may be having with the changes and answer any questions, making the change as painless as possible.

Finally, there's the consolidation stage. There needs to be a way to collect feedback from employees on how the change is being received. Because there will still be some resistance to the change, even at this stage, someone needs to act as a champion for the innovation. The champion gives encouragement and raises morale by congratulating everyone on a successful changeover and on what's been achieved.
 

Discussion

Language level

Do you need to speak better English at work?
Learn to speak, read, write and understand English in a variety of work situations. Join thousands of learners from around the world who are making great progress with their English level with our online courses.
No votes yet

Submitted by Vitavi on Fri, 19/08/2022 - 21:05

Permalink

Changes are everywhere. Changes are permanently state for people. Some changes are small, some changes are big, some changes are good, some changes are bad... I really have felt changes after russian aggression. When my Ukraine, innocent people, children have been bombed by russia. I had to change the place of living for the sake of my child, to study a new language for me, to look for a new job. It's a really challenge to me and this process has not finished for me yet.

Hi Viitavi. You are clearly doing a great job learning English. You've written a great comment here with very good, appropriate word choice. 1 thing I would suggest to consider next: Before a noun, use the adjective form. So, "permanent state" instead of "permanently state" and "It's a real challenge" instead of "really challenge". Sometimes you write it perfectly, like when you say "innocent people" or "new language". Handy tip: We almost always create the ADVERB by adding -LY to the ADJECTIVE. Adjective+ly = adverb. However remember, it's adjective before noun.
You are doing an amazing job. Well done and have a lovely day.

Submitted by meknini on Sun, 17/07/2022 - 01:37

Permalink

Before Covid took over our lives, everything went on a cyclical routine however afterwards everything changes with new procedures implemented and technology introduced to ensure daily works are not badly affected and to a certain degree normality could still be felt. Due to these, I personally have benefited tremendously as I have to learn new ways of communicating which I have never done prior. This somehow boosts my self-esteem and makes me feel as if I am not far left behind although I realize I am somewhat much more backwards compared to the youngsters.

Submitted by Solangie on Fri, 10/12/2021 - 21:38

Permalink

Around the covid 19 situation, the world of work has undergone great changes, from working at home and the use of many digital tools that have favored the approach to the digital world. I have not experienced changes directly at the work level, but the world today in general has become more assertive to the technological demands to communicate and cope with new economic and labor trends.

Submitted by isa19colombia on Fri, 10/12/2021 - 21:22

Permalink

I am a student so I have not experienced job changes, but I think that changes are good as long as they are for the better, but many changes without adequate control generate conflicts, so it is important that they be well carried out and looking for good stability.

Submitted by JariMariE on Fri, 10/12/2021 - 20:25

Permalink

Name: Mariana Estacio...

I haven't experience in "changes" in the work, because I haven't had a job. But I think that the changes sometimes is necessary for glow up, because if we remains in the same position in the company for a long time (more than 5) we don't experiment new things and don't get out of the comfort zone....

Submitted by Isabella Vega on Fri, 10/12/2021 - 20:11

Permalink

When I worked in pandemy, it was so difficult because we always have to be with alcohol and cubremouths. People always were prevent with every thing that we do to offer the products and they sometimes don't buy anything because they feel that it could be dangerous and they might be sick buying outside in different malls

Submitted by yangtinh on Tue, 09/11/2021 - 07:43

Permalink

I used to experience changes in my previous company. At that time, the department’s work was allocated to each employee by a secretary. The secretary would base on volume of current processing tasks ‘s each employee to allocate, guarateeing that no employee was overload. There were high productivity persons as well as low ones. However, staff ‘s performance was not judged by quantity tools. Therefore, low productivity employees did not have motivation to improve their work. Even they deliberately worked with low speed not to be allocated more tasks. In awareness of this situation, the boss decided to apply a new scoring system to rating employees. The principle of work allocation was still not changed but performance result would be based on finished volume of work. At first many people felt uncomfortable and not cooperated because they were not convenient as previous. However, after short period, everything went better, everyone got used to new judgement system. Finally, productivity of the department was improved.

Due the pandemic of Covid-19 I did lost my last job, cause was on a center of documentation at my college, and because the restrictions to get inside all those offices that were closed. Now I’m working remotely by internet, in a church, taking care of their communications on the net. Now, All became virtual for me.

With my Work a change that i experienced was with the ingredient we use for decorate the cakes and cupcakes, we have changed the ingredients and recipe in order to improve the product, But sometimes it's hard to learn how to use and decorate with a new recipe.