An email to explain an accommodation problem

An email to explain an accommodation problem

Learn how to write an email to explain a problem with your accommodation.


Do the preparation task first. Then read the text and tips and do the exercises.

Reading text

From: Eloisa Marr
To: Sam Matthews [landlord]
Subject: 32 Acacia Avenue electricity problem

Dear Sam,

I'm writing on behalf of myself and my flatmates about Number 32 Acacia Avenue as we've been having problems with the electricity.

We noticed that if we use more than one appliance at night when the lights are on, the power cuts out. This means that we can't use the dishwasher at the same time as the oven, for example. For a while we have been careful but recently we have found that even in the daytime, more than one machine running can cause a power cut. Occasionally, the power cuts out for no obvious reason.

We know the electrician who came before couldn't find anything wrong, but please can someone come again as the problem is getting worse? If it would be easier, we can arrange an electrician ourselves and send you the bill.

Kind regards,



  1. To email someone who's not a friend, use a neutral style and polite tone.
  2. Start the email with Dear … , not Hi. End it with Kind regards or just Regards.
  3. Organise your email in three paragraphs:
    • why you're writing
    • the problem
    • what you want the solution to be
  4. Keep it short and simple. Only include the important information.
  5. Put specific information in the subject line. Don't just put Problem.


Worksheet101.5 KB

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Submitted by Ensiye on Tue, 29/08/2023 - 19:59


Dear Sam,
I'm writing to inform you the airflow of the cooler has gotten hot since two days ago. I have tried to make it by making the cooler bag wet but it didn't work. The engine runs but the airflow is hot. it must have been cut off the cooler water supply system. Of course, Occasionally the engine makes strange sounds. most often when it has been running for some hours.
I will be happy if you send a repairman before the problem gets worse.

kind regards

Submitted by Lupsbilinguee on Mon, 24/07/2023 - 01:49


Dear Mr Smith.
I'm ashamed writing this letter for the second time but my microwave broke again. It has been used since the last time you came to my home and repaired it.
But today, I turned on my plug and the microwave exploted it faster. It was almost a disaster.
I hope you'll come soon and help me to find a solution soon or, do you believe that it is more effective buying another microwave?
If its the case, please let me know what is wrong with my appliance.
Regards Lupi

Submitted by Abdullah-_-506 on Fri, 23/06/2023 - 01:19


Dear Khaled
I'm writing on behalf of myself and my flatmates. we have a problem with the heater.
We are noticed that the heater is not working in the last winter. and we know the plumber you sent couldn't find the problem, but Please if someone comes again as the problem getting worse and winter is coming. We can arrange for a plumber to check on it and send you the bill
best regards,

Submitted by Rita25 on Mon, 17/10/2022 - 14:30


Yes I have, a lot of times, We rented a 2 bedroom apartment for 2years, It was not fully furnished so we had to buy our own appliances and furniture. After several weeks of staying we noticed several issues with the air conditioning, there was leaking from the pipe and it wasn't working well as it took a long time to cool down the entire room, so we had it fixed and had the landowner shoulder the repair expenses.

Dear Alex,
I am writing to express my concerns about Room 201 as we've been having a problem with the air conditioning since we moved in August.
We noticed a leaked in the air conditioning and it was not working well, Please can u send someone to have a look at them? If it would be easier, we can arrange an electrician ourselves and send you the bill.

Kind Regards, Grace

Submitted by khalid muhammed on Tue, 04/10/2022 - 07:44


Dear Ahmed,
I am Writing on behalf of myself and my flatmates, D block Ensar dormitory, we've been having problems with water.
for the past 3 days, it has been no flow of water through midday, but since yesterday water hasn't flowed ever even through the night.
please could you send a technician to have a look.

kind regards,

Submitted by KellyH on Thu, 01/09/2022 - 05:05


I had never rented an apartment.

Submitted by ivanricardo07 on Tue, 23/08/2022 - 02:15


Dear Ana,
I´m writing on behalf of myself and my flatmate about 15 Flamengo Park, as we´ve been having problems with the wireless internet service.
The internet modem in the living room isn´t modulating and demodulating, and the wireless signal cut out randomly in the main rooms and second floor. My children haven´t been able to complete their homework as the internet is crucial for the investigations work that they due to do for their school.
Please can you send someone to have a look? If it would be easier, we can call a technician ourselves and send you the bill.
Kind regards,

Submitted by Fzt_abidin on Mon, 18/07/2022 - 17:41


Yes, ı had a bad experience with my rented home last year. İn Turkey, Summer pass really hot and humid that's why every home found an air conditioner. Last year ı tried to run my air conditioner but it didn't run. I call my landlord and he tried to fix this situation however, the problem continued. Although ı tried to suggest another solution to the problem, the problem was never solved. I was cooked because of the heat. I never gave up about to fix problems. A technician came to my home and fix the problem then ı was relieved.

Submitted by Van wong on Mon, 30/05/2022 - 08:59


I had a terrible experience regarding rented accommodation with a flatmate who often turned on a loud speaker at night. Which drove me mad that I couldn't sleep well all night.

Submitted by m_sadeghi98 on Wed, 29/12/2021 - 08:48


Dear Mihrab
I'm writing on behalf of myself .we've been having problems with the halogen lamps. Some of them cute out after a 2 or 3 months and some of them never light up again by changing the lamp.