Do the preparation task first. Then read the text and tips and do the exercises.
Improvements to Oak Hall
This report aims to describe problems in Oak Hall of Residence and discuss possible maintenance work to solve them. The two biggest issues were discussed at a meeting on 12 May, which was attended by 165 of the 250 students who live in the building.
Issue 1: temperature in rooms
A number of students complained that the second-floor bedrooms are too hot. Concerns were raised about lack of sleep and students finding it hard to study in their rooms. Air conditioning was suggested as a possible solution.
However, there is no budget left for installing air conditioning this academic year. Also, installation can only be carried out during holidays as students cannot be present in the building while the work takes place.
Issue 2: improving wheelchair access to Oak Café
It was noted that wheelchair users can only access Oak Café from the back and not the front entrance nearer the lifts. This makes access to the café difficult for wheelchair users. The university is looking to improve its wheelchair access in general by installing ramps in key areas and work can take place during term time with no issues for staff or students.
Conclusion and recommendations
Taking the factors mentioned into account, August would be the best time for the installation of air conditioning. Until then, the university could consider supplying fans to each second-floor room so students can sleep and study comfortably.
The front of the café is recommended as an ideal place to install a wheelchair ramp. This work can take place immediately and should be a priority.
- Start with the aim of the report and say where the information comes from.
- Use subheadings to make the layout clear. Follow a logical structure, e.g.:
- The problem(s) (Give each issue a separate section)
- Conclusion and recommendations
- Assume the person reading the report has asked you to write it and needs only a brief introduction to the situation.
- Use an impersonal, formal style.
- Use the passive to keep the focus off individual people:
Concerns were raised about ...
... was suggested ...
- You should also use objective language for recommendations and conclusions:
... would be the best …
the university could consider ...
... is recommended ...
This report aims to describe the most important problems in the university main building. On May 30, two important topics were discussed and attended by all maintenance personnel.
Issue 1: Upgrading computer lab equipment
Concerns were raised because maintenance staff receive many complaints about the performance of the computers in the main building. It was suggested to buy new computers with current technology.
However, the budget will be exceeded if the university purchases new computers, but purchase only specific upgraded parts was recommended.
Number 2: Expand the wellness area
It was suggested to expand the wellness area in order to accommodate a larger number of students. This is necessary because students are disgusting because they don't have enough space to play and relax. The staff is looking to expand all areas, but actually the university can improve the wellness area.
Conclusion and Recommendations
Taking the factors mentioned into account, better computer parts for labs should be purchased. Expanding the wellness area is the priority, requesting the necessary permission to work outside should be done soon, for now maintenance recommends working inside with small infrastructure changes.
Lack of teaching staff in the department
This report aims to describe a lack of teaching staff in the department and suggested solutions. This issue was discussed at a meeting on 12 June, which was attended by all of the students.
The students wanted to study up-to-date courses and update the materials of the ongoing courses but the issue is there is no staffing to teach or update the courses.
Conclusion and recommendations:
The student suggested hiring new teachers or providing paid online courses from famous online course websites for free.
Improvements to Cool Learning Center
This report aims to describe problems in Cool Learning Center and discuss possible solution. The two biggest issues were disscused at a meeting on 2nd of April, which was attended by the office staff and manager who work for Cool Learning Center.
Issue 1: insufficent space
Even though the classrooms were intended for 10 students of class size, the number of students is increasing up to 15 at the moment so that the students cannot do the lessons very well due to the insufficent space. Consequently, the ventilation inside the room is not good.
Issue 2: improving bike rack
It was noted that some students who come to class by bicycles parked their bikes in the sun where is not secured and the heat can disturb the bikes as well.
Conclusion and recomendations
Classroom expansion should be taken into account the fact that large rooms are currently needed. Construction can be started at the beginning of Thingyan holiday.
The bike rack is recommended to do immediately since it is outside the class building and it should be a priority.
This report aims to describe problems in technical school and discuss possible solution to solve them.
Issue 1: exams of end academic year will start soon and will be held in the main hall as regard the main hall has no sufficient air conditioning so the students will encounter to problems during their exams.in other hand there is no enough budget left for buying advanced and most powerful new airconditioning .
Coclusion and recommendation: taking the factors mentioned in account it is recommended that shall school principal make a session with his assistants to survey of best way to supply enough budget for buying air conditioning for main hall
Improvements to Dental hospital.
This report aims to describe problems in Vaco dental hospital and discuss problems to solve them.
workers in hospital need overtime to work but unfortunately it was recognized that no one stays and works in overtime because all workers and doctors finished their work in the morning, hospital paid a huge amount of money monthly without any benefit for workers how stay for overtime.
There’s a massive problem in the appointment system which is there are a lot of patients who take an appointment without coming, so a lot of appointments aren’t used.
Conclusion and recommendations:
For the first issue installing a machine for checking out who come and when they come it would be a great idea for the hospital.
The recommendation for the second issue is banning people who take an appointment without using it that will make people more responsible about it.
Maintenance work in Plaza Hotel
This report aims to describe the current situation in Hotel's kitchen and discuss possible maintenance work to solve them.
Issue 1: extractor hood
The personnel working there is complained about the main hood. Concerns were raised some months ago about the age of the hood that is no longer fully functional. A new one is suggested as a possible solution.
Issue 2: freight elevator
It was noted that the freight elevator, used to load/unload from/to the pantry of the hotel, sometimes crashes. Concerns are raised concerning the delay during the loading operations and, as consequence, the extension of working hours.
Conclusion and recommendations
Taking the factors mentioned into account, next week the Hotel board of directors is going to make a meeting for dealing with these topics. It'll be suggested to use the budget to buy and install a new hood, while, regarding the second issue, one solution that will be proposed is to use the smaller freight elevator placed in the left wing.
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This report aims to describe problems in ParkVille Residence and discuss possible solutions. Concerns were discussed at Annual Resident's Association Forum on July 9. The Key Issues are Improper waste disposal and run-down facilities.
Issue 1: Improper waste disposal
Number of Residence made a complaint about the garbage bin storage area which is located in a side wall between building 1 and 2. Complaints were raised about the unpleasant odor and uncontrollaby high number of pests. Proper waste management and relocation of garbage bin storage were suggested as a possible solutions.
Issue 2: Improving run-down facilities
Concerns were raised about the faulty outdoor fitness equipment and the poor maintaince of swimming pool. This make access difficult for residents. Installation of new outdoor fitness equipment and proper swimming pool maintainance are suggested as an efficient solution. It was discussed during the meeting that the operational expenses will be added to residents monthly association dues and was agreed upon by majority of residents.
It is recommended, maintainace work should be carry out during the day. Swimming Pool Vicinity is an ideal place for residents to enjoy and relax. Maintainance can take place immediately and should be a priority and must be done before the start of Summer Holidays.
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Improvements in South Ural State University (SUSU)
This report aims to describe problems in SUSU and discuss possible solutions. The two biggest issues were identified at social survey by more than 300 students.
Issue 1: Grade calculation system
There is a system in SUSU that calculates semester grade by points for tasks, tests and attendance at lectures. Concerns were raised about a lot of points that student can lose cutting lecture. Even student is ill system counts zero points and makes grade worse.
Elimination of points for attendance at lectures was considered as possible solution.
Issue 2: Heavy main gates door
Heavy door was suggested to be a real problem because it takes a time and effort to go inside the university. It is recommended to install system that helps open the door.
The review of estimation system would be the best solution to support students.
The system helping open main gates door is suggested to ease students life.
I report the situation about the progress of costruction works in the house.
You know that the works are relative to reducing the energy waste.
At the date of writing the solar pannels are isntalled on the roof and the implant is ready but we are waiting for the licence to connect it to the electrical network.
It is planed the start of installation of the new heating system for the first decade of next September, we suppose the the works will finished arround the month’s end.
At the moment we don’t know when will arrive the new windows.
Conclusion: we are sure enought that more the 30% of total works will be finished in september but we are a little concerned regards the remaining things to do that whould be done before the cold season.