A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.



Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Task 2


Worksheet81.85 KB

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Average: 4.4 (365 votes)

Submitted by 0344129716 on Wed, 16/11/2022 - 04:09


how to download this audio? Please!

Hello 0344129716,

If you are using a computer, right-click on the audio player and choose 'Save As'. I expect there's a way to do it on a mobile or tablet, but how depends on what kind you are using -- if you do an internet search, I'm sure you can find out how.

All the best,
The LearnEnglish Team

Submitted by kalibelltus on Wed, 09/11/2022 - 04:38


No, i have not done. I am looking forward to work in a call center, I will do within a few days.

Submitted by AshrafAhmed on Tue, 08/11/2022 - 20:31


This will depend on the cash flow status of our company and the weight of the customers.

Submitted by Fadoudou on Tue, 01/11/2022 - 10:05


Yes, I can make a favor and allow them to pay later. I don't want them to be in difficulties if I'm able to, and if it doesn't put my own companies in troube, I will make an exception with pleasure

Submitted by Sagida on Sat, 29/10/2022 - 10:16


It does not happend to me before ...

Submitted by Tuoi.lov on Tue, 25/10/2022 - 12:12


The important Clients we did payment extension and we said that pay an invoice as soon as possible.

Submitted by IngLuisBoscan on Mon, 24/10/2022 - 10:19


Juko was so supportive with Andrea, If we can be like that in the real life, we might get good connections with own clients, so that make good deals for both of us.

Submitted by luisito_2005 on Fri, 21/10/2022 - 00:21


Sometimes. I do favors for important clients as long as they can solve their cash flow quickly.

Submitted by luisito_2005 on Fri, 21/10/2022 - 00:19


Sometimes. I do favours to important clients as long as they can solve their cash flow quickly.