A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Preparation

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Task 2

Discussion

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Average: 4.4 (671 votes)

Submitted by TTTTWWW on Fri, 17/02/2023 - 07:43

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No, because I am not working with clients directly.

Submitted by falnuhian on Thu, 16/02/2023 - 11:54

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yes of course , I Think provide help and favours for customer its basically the successful of partnership .

Submitted by Grumphyna on Sat, 11/02/2023 - 16:02

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I think that She made an exception because He said He would order the same size. But She is right when she says that "It works both ways". I believe It is a mutual confidence.

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Submitted by Kyaw Hla Win on Thu, 02/02/2023 - 06:46

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Good problem solving skill

Submitted by ezebalabui on Wed, 01/02/2023 - 10:14

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I think that this depends on each client, if they are a good client who makes a lot of purchases every month and always meets the payment deadlines, I can make an exception.

Submitted by samizmt on Tue, 24/01/2023 - 17:18

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yes i did this kind of favours many times but it deppends on how importants is this client

Submitted by megdad hassan on Sun, 15/01/2023 - 07:53

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No, I didn't because I don't work in a business track that put in this situation.but in my personal life I did an exception a lot of time.

Submitted by ZoyaM on Sat, 14/01/2023 - 20:42

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Sometimes I can make a favour for my client. It is normaly

Submitted by onne_nedrx on Wed, 11/01/2023 - 11:26

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Yes, sometimes
it depend on situation and how important of that customers.