Dealing with a problem

In this video, Vanya goes to Yuna with a problem. Listen to the language they use for dealing with a problem and practise saying the useful phrases.

Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.


Ana: Hi! I'm Ana. Welcome to What to Say

Do you know what to say when you need to deal with a problem? Listen out for useful language for dealing with a problem. Then, we'll practise saying the new phrases – after this.


Vanya: Yuna!

Yuna: Oh, morning!

Vanya: I've got a bit of a problem. 

Yuna: What's wrong?

Vanya: Can we talk in private?

Yuna: Of course.

Yuna: Right, so, what's the matter? 

Vanya: Well, I've made a mistake. A big mistake.

Yuna: OK. I'm sure we can work it out.

Vanya: It was such a silly thing to do! 

Yuna: I'm getting worried now. What's going on here? 

Vanya: OK. It was late last night and I was tired. I wasn't concentrating and I accidentally used my company credit card instead of my own to buy something! 

Yuna: Don't worry, these things happen. There's a procedure to deal with this. How much did you spend? 

Vanya: It was quite expensive.

Yuna: How expensive?

Vanya: It was very expensive.

Yuna: Vanya, how expensive?

Vanya: £3,782 … and 56 pence.

Yuna: What? You spent £3,782?! 

Vanya: … and 56 pence. 

Yuna: What was it? Vanya?

Vanya: Just a weekend break! I just like a really nice hotel!

Yuna: OK, I see. Thanks for letting me know.

Vanya: Ah! I feel so much better now I've told you. Please don't tell Noelia.

Yuna: Oh, I'm definitely going to tell her!

Noelia: Hi!

Vanya: Hi!


Ana: Hello again! Wow, that's a lot of money for a weekend break. So, did you notice the useful phrases used for dealing with a problem? Listen to me and then repeat. 


What's wrong?

I've got a bit of a problem.

Could we talk in private?

What's the matter?

I've made a mistake.

I'm sure we can work it out.

Don't worry, these things happen.

Thanks for letting me know.

I feel so much better now I've told you.

Ana: Try and use some of these phrases the next time you need to deal with a problem in English. Bye for now!


Worksheet103.03 KB

Language level

Average: 4.4 (37 votes)
Do you need to improve your English speaking skills?
Join thousands of learners from around the world who are improving their English speaking skills with our live online classes and personal tutoring courses.

Submitted by marriita on Mon, 07/08/2023 - 23:11


Today I helped my colleague and explained her how the calculation should be done.

Submitted by thaokim2003. on Mon, 31/07/2023 - 15:06


actually i don't work yet but i used to help my classmates at the university. I sent them what the teacher mentioned in the previous lesson. Thank to that, they could complete the assignment on time.

Submitted by melissamel on Mon, 10/07/2023 - 18:00


i don´t work yet but i help my colleagues at school with their homeworks or with classes that they missed

Submitted by ElsieDie on Thu, 30/03/2023 - 08:03


Well the day before yesterday when there was no network in the office available. Connecting with internet provider and our IT helpdesk helped to solve the issue.

Submitted by Tiara on Tue, 07/03/2023 - 10:02


I helped my juniors in writing proposals at work.

Submitted by inaki07 on Mon, 27/02/2023 - 16:59


Well I don´t work but the last time I helped someone, it was at schoot, about a team project, we needed to do a presentation about water so I helped my classmates studying about that presentation.

Submitted by inaki07 on Mon, 27/02/2023 - 16:55


Well I don´t work but the last time I helped somenone it was at school, so one teacher needed copies and i went for them to the copies store.

Submitted by inaki07 on Mon, 27/02/2023 - 16:50


Well I don´t work yet but It was at school when a teacher needed a pencil, so I lend her one.

Submitted by Kstonem on Tue, 20/12/2022 - 04:51


I always try to help as much as I'm able to the people around me, I think it's an important thing, it helps to learn how to be more human.

Submitted by AbdullahOmar1 on Sat, 10/12/2022 - 17:08


I am always be helpful with my colleagues at the work , if anyone asked me a favour , l do it without hesitation even if I am busy.