Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
Hello
I am a teacher and I make a lot of exceptions for good students.
Also for students whose have some issue or problems in there homes.
Yes, I do. I think it's essential to build a good relationship with the client, of course, as long as the client is reliable and already has a good reputation.
I am an english teacher in Mexico and I love to use this activities becase my students all the time improve their skills. Excellent page
Hello Teacher Viry,
Great! We're very glad to hear this.
If your students are adults, you might want to have a look at the Learning hub as well. If you students are children, I'd suggest having a look at LearnEnglish Teens.
Best wishes!
Kirk
LearnEnglish team
Good lesson for learning, for my own, I could do a favor for the big client because in the business, we have to do flexible to earn money.
Excellent lesson for practicing listening, by the way, I do favours for important clients
yes i do . I am a lawyer , in my work it is common to provide a favour or make exception to earn the cleint and establish a good relationship with them .
Hey guys. I'm a civil engineer and I work at a bank called Caixa Econômica Federal. In my work, it is very common and necessary to make favors or exceptions for important clients, for example: extending the deadline for receiving the project.
I'm not employed. I am a student.
I'm not an employee but I'm helping in my family business. So many same things like one in the lesson and we make the best offer we can. As a return, the clients need to make their own promise. I always try and help to figure out my clients's cash flow issues. So My clients and me will be in a good business relationship.