A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.



Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Task 2


Worksheet81.85 KB

Language level

Average: 4.4 (365 votes)

Submitted by anastasiaa-02 on Fri, 09/06/2023 - 19:52


I don`t work now but i did favours and made exceptions for several clients on my past jods.

Submitted by CinBrio3489 on Sat, 03/06/2023 - 03:47


I work in a company with very demands costumers, I always try to hear and help them, but if I cańt something, the most important is to talk clearly and say them why that petition isńt possible.

Submitted by AmauRC on Tue, 30/05/2023 - 05:05


I'm working at a company that sells lots of lighting products. There has been times in which we have to be comprehensible with our clients and agreeing with them the payments of their orders.

Submitted by Khaldon alnaser on Tue, 30/05/2023 - 02:43


It is important to build a good relationship with customers, especially if the customer is important to us . Even if we have to make some exceptions from time to time .With an agreement that preserves the rights of everyone.

Submitted by Artyev on Sat, 27/05/2023 - 15:07


I have never had my own clients, but I did favours for my friends, for example: I lent them money, or did their`s homeworks (if they couldn't). Then, they helped me with my problems. It worked in both ways:)

Submitted by sumayyah Alluhaybi on Fri, 19/05/2023 - 19:57


I am a teacher and I make a lot of exceptions for good students.
Also for students whose have some issue or problems in there homes.

Submitted by Felipe1208 on Thu, 18/05/2023 - 20:58


Yes, I do. I think it's essential to build a good relationship with the client, of course, as long as the client is reliable and already has a good reputation.

Submitted by TEACHER VIRY on Tue, 16/05/2023 - 17:38


I am an english teacher in Mexico and I love to use this activities becase my students all the time improve their skills. Excellent page

Hello Teacher Viry,

Great! We're very glad to hear this. 

If your students are adults, you might want to have a look at the Learning hub as well. If you students are children, I'd suggest having a look at LearnEnglish Teens.

Best wishes!
LearnEnglish team