A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.



Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Task 1

Task 2


Worksheet81.85 KB

Language level

Average: 4.4 (368 votes)

Submitted by Azahra Arifiani on Sat, 19/08/2023 - 14:43


Im new in this webite, glad to learn english from the best website ive ever tried

Submitted by potery on Fri, 18/08/2023 - 15:58


an interesting listening comprehension task, good to get it

Submitted by BUUBAAYE8 on Thu, 17/08/2023 - 19:03


it makes me so easy for this tasks

Submitted by iremdennis on Sat, 12/08/2023 - 22:46


i wonder what the delivery is. :)

Submitted by Ruwida2002 on Sat, 12/08/2023 - 19:49


Task 2 is more difficult

Submitted by Linapipe12345 on Sat, 05/08/2023 - 01:29


exercise 2 is difficult to write in the space there

Hi Linapipe12345,

I wonder if you're having problems doing task 2 on the website? If so, when you want to put one of the sentences in the group, click on the sentence first and then click on the grey heading of the box. Don't click on any sentences that are already in the box, as that will replace it instead of adding it to the box.

I hope that helps.


LearnEnglish team

Submitted by c_u_spacecowboy on Mon, 31/07/2023 - 11:34


I don't have a business and clients, i do an other kind of job, but I think that for business relationships is very important to find the right balance between flexibility and punctuality. So i would surely make an exception for an important or trusted customer.

Submitted by long09025 on Thu, 27/07/2023 - 06:59


Yes, I sometime make an exception for the important clients to keep the good relationship with them.