A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.


Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.


Worksheet81.85 KB

Language level

Average: 4.4 (293 votes)
Do you need to improve your English listening skills?
Join thousands of learners from around the world who are improving their English listening skills with our online courses.

Submitted by Toan3002 on Wed, 30/08/2023 - 03:24


I haven't had a business or helped clients yet!!

Submitted by marcialopes on Fri, 25/08/2023 - 16:53


During my time working at a drugstore, I remember that it was not uncommon to make exceptions for certain customers. For example, if someone frequently purchased a particular item, we were more tolerant in dispensing it even without a prescription. However, I personally never agreed with this practice, even if we had the customer's information and knew it was a medication they regularly took. The manager would often justify these exceptions by saying "We know this person, it's just a favour," but many times the customer never came back with the prescription. So, in my opinion, make exceptions or not depending on the situation.

Profile picture for user Bernie Almeida

Submitted by Bernie Almeida on Wed, 23/08/2023 - 05:31


This Website is really helpful and the best part! Is free! In addition to this, the website is well organized in levels and content... Useful!!

Submitted by Azahra Arifiani on Sat, 19/08/2023 - 14:43


Im new in this webite, glad to learn english from the best website ive ever tried

Submitted by potery on Fri, 18/08/2023 - 15:58


an interesting listening comprehension task, good to get it

Submitted by BUUBAAYE8 on Thu, 17/08/2023 - 19:03


it makes me so easy for this tasks

Submitted by iremdennis on Sat, 12/08/2023 - 22:46


i wonder what the delivery is. :)

Submitted by Ruwida2002 on Sat, 12/08/2023 - 19:49


Task 2 is more difficult

Submitted by Linapipe12345 on Sat, 05/08/2023 - 01:29


exercise 2 is difficult to write in the space there