Do the preparation task first. Then read the text and tips and do the exercises.
Preparation
From: Eloisa Marr
To: Sam Matthews [landlord]
Subject: 32 Acacia Avenue electricity problem
Dear Sam,
I'm writing on behalf of myself and my flatmates about Number 32 Acacia Avenue as we've been having problems with the electricity.
We noticed that if we use more than one appliance at night when the lights are on, the power cuts out. This means that we can't use the dishwasher at the same time as the oven, for example. For a while we have been careful but recently we have found that even in the daytime, more than one machine running can cause a power cut. Occasionally, the power cuts out for no obvious reason.
We know the electrician who came before couldn't find anything wrong, but please can someone come again as the problem is getting worse? If it would be easier, we can arrange an electrician ourselves and send you the bill.
Kind regards,
Eloisa
Tips
- To email someone who's not a friend, use a neutral style and polite tone.
- Start the email with Dear … , not Hi. End it with Kind regards or just Regards.
- Organise your email in three paragraphs:
- why you're writing
- the problem
- what you want the solution to be
- Keep it short and simple. Only include the important information.
- Put specific information in the subject line. Don't just put Problem.
From: Linh La
To: Karla
Subject: Air Conditioning Problem In Fourth Room
Dear Karla,
I'm writing on behalf of myself and my roommate regarding the 4th room, as we are experiencing a problem with the air conditioner.
On Friday, June 20th, we were still using it normally at night. But when we woke up on Saturday, the air conditioner was no longer cooling. The display showed the error code E3. I turned it off then tried to turn it on again, but a brown liquid started leaking from it.
Could you please arrange for someone to check the issue as soon as possible, as the weather has been getting hotter lately? If it's convenient, we can arrange for an electrician ourselves and send you the bill.
Kind Regards,
Linh La
44 home street insect problem
Dear Jeams
We have a problem with spiders , its been every where recently although we always keep doors closed. This problem affecting my kids badly , they have spider bites everywhere.
You have sent a pest control company before but the problem still there , its even start to appear in cupboards !! Please send another company soon or we can arrange for another company and send bill to you.
Kind regard
Ahmed
I have problems with accomodation right now, but we will move after two weeks so I don't want to solve them) Faucet in the bath is leaking. We could call our landlord to send someone to fix it but I don't want anyone to disturb us.
Not really, I have not had a bad experience renting an accommodation.
Thanks for the lesson.
Great site!
Subject: problems with mosquitoes
Dear mr Caracciolo,
During the last summer we had some problems with mosquitoes that have grown in number and we can not sleep at night.
We tried to organize ourselves with poisons and artisanal solutions, but without success.
We ask if it is possible to put mosquito nets on the windows
Kind regards
Federico
From: Katy
To: Emir
Subject: 26 Flowers Avenue issue with an air conditioner
Dear Emir,
I'm writing on behalf myself and my roommate about Number 26 Flowers Avenue as we've been having issue with an air conditioner.
Me and my roommate noticed that if we turn on the air conditioner, it doesn't give cold. In our opinion, there is no antifreeze in the air conditioner. Occasionally, antifreeze should be pored into the air conditioner. Therefore, I think you should call a technician. If it would be easer, I can arrange the technician myself and then I sent you the bill.
Kind regards,
Katy
Dear Jack,
I'm writing behalf of myself and my flatmate about 23 Grand Place. We've been having problems with washing machine.
She does not wring out a laundry at the end of the wash.
Can you please sand technician to have a look ?
If it would be esier, we can arrange an technician and then send you a bill.
Kind regards,
Lucie