A phone call from a customer
Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
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I did a favor in my company about report deadline, I extend the deadline. The report wasn't urgent
Yes, I have been to do give favour to a few important client when I worked company.
Because, we were both worked a long time and we had a trust.
Sometimes we need to make an exception for them
like this.
I have never done a favour to a customer but i want to share a similar experience related to a colleague.
At my current job place, I work as a manager and one of my main tasks is monitoring the attendance sheet of my colleagues. The company rules concerning absence or coming late are very strict.
One day, a toller missed the transportation and arrived after one hour and according to the rules I must lower a mark in his monthly performances no matter the reason of his coming late. But that day I asked him the question "why did you come late?" then he replied: "Before coming at the company, I firstly went to the pharmacy because it has been three days that I feel uncomfortable."
After hearing him, I decided not to lower his point; that is what I call "do a favor".
I promise myself to improve my English skills.
hope i can improve my english
This is great excercise. I work on sales, so I think always its very important to hear the clients, help if this is possible but is too important keep on the way the rules .. an unique exception can works