A phone call from a customer
Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
I always do an exception for important clients on other side for the trusted clients
I haven't faced this kind of situation but if i had, i would definitely do favours and make exception for all of my customers
me 2 i want my custommers can receive what they derserved
is there anyway that I can download the recording for my Students?? I dont want them to listen here because the script is avilable to them...
Hello Mynguyen21,
Yes, you are welcome to download any of the audio recordings on LearnEnglish. If you are using a computer, simply right-click on the audio player and then choose 'Save As ...'. It should also be possible to do on a tablet or mobile, but how you do it depends on which device you have.
Good luck!
Best wishes,
Kirk
LearnEnglish team
Thanks
I am Working as a planner and dealing with budget cost and forecast cash flow. i was asked to make the s-curve for total cost residential project for graduation project for free as a favour
Thank you
Actually, I haven't faced this kind of situation, but if I had, I would need a favour.
Sometimes, I need a favour as a customer.