A phone call from a customer
Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
hello again
results about today training
preparation 6/8
task1 6/6
task2 8/8
I really liked this exercise, I learned sentences that I can use as a supplier or as a client.
Good to go
Literally, many times. I am such a helpful woman for everyone at work. My colleagues always rely on me when they are in trouble or don't know what to do. And of course, I do that with pleasure.
Yes, if I see that they have made payments correctly before, I can sometimes make an exception for them.
Honestly, I can help with the cash problems of customers, but I’d try to reach the moments that it won’t happens again. In my opinion, the ideal company that both sides wanted hasn’t problems and worked very good in their interests. If there was a problem with one thing, I need a big support of members to fix it.
invoice
Sometimes I do favors for customers who can't pay cash or don't have enough money, but not always. I do this for serious and frequent customers, not for everyone.
No,l didn't but if l in this situation l will help of course
No I haven't done a favour or made an exceptions for any client