A phone call from a customer
Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
Actually, I don’t, because I am not a supplier. But if I were a supplier, I would try my best to support my clients by making exceptions within the company’s regulations. It would also depend on the client’s request and the situation. I think offering a favor to important clients can be beneficial for both the company and the clients, as it helps build stronger relationships.
If it is possible, why not do that?
She’s wonderful.
It is good not to make exceptions, but many times circumstances in some cases indicate that we should help this time.
Yes, I have done favors very often.
I like to help people without bypassing official rules without approval. I do not think it is a favor when we give someone who has a serious problem, the opportunity to achieve something, without this help affecting or being a burden to someone else.
A major client can be someone who will bring great benefits to my company, but also any helpless person who needs me to understand their situation and give them a helping hand to move forward.
I'm not involved in that area but i really like to do favours when people is polite and ask me with good manners
Good 👍
Great practice.
Real-world scenario that happen, sometimes I find it difficult to listen to different accents.
I rarely do favours to costumers. Only if it doesn't get me in trouble.
yes of cours every day we work with a lot of clients then we give and supporte theme when they are some problem .
No I do not do such things