A phone call from a customer
Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
good
I have never made exeptions for any customer because I don't work in any kind of services.
Sometimes, we have to accept cheques from our customers through email and withdraw cash for their suppliers. So I think doing a favour occasionally for important and trustworthy clients is acceptable.
For sure! its always good to make exceptions with the best costumers
I didn't know about it before, but now i know. There was a flexibility exception for the best customer sometime. I think it is good, because It helps some business pass through the difficult situation that related cash flow. I can see some interesting vocabularies: cash flow, an extention, an exception, payment terms, in invoice, delivery confirmation, an appriciate, a regulation. Thank you so much
Well, I have a small own business. There were many clients that asked the favor to me I always gave them chances. I think that I could grow my own business because of them, although I had to delay receiving on payment for awhile.
Its always good to give favour to your good clients as it works both ways.
Hello about the question I can say that If I were a business owner and I had an important client, I would give him a chance to make an exception
I am not currently a supplier, but some time ago I had an Indian furniture store that sold in Italy. On some occasions, I gave my best clients the option of deferred payment: depending on the amount of the invoice. Greetings.
Hello, everyone! I like to help people without violation of company rules. But sometimes we need to do an exception. Because we are humans beings, not artificial intelligence