A phone call from a customer
Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
Sure, for our biggest clients, we should make some exception, but only in some cases.
This is great
I do not have a business, but I am a mother , sometimes I give my son extra time to clean his room or to do his homework, it is like giving a second chance , sometimes it works.
I appreciated my sister for helping me in the kitchen.
Do you ever do favours or make exceptions for important clients?
Hello,
I work at a school, so I don't have clients, but sometimes I have to give my students extra time to do their homework.
Thanks a lot for this exercise. I really enjoyed it.
Hello,
I am a teacher too and I make exceptions with my students likewise. I think that in life sometimes it is good stretch a point.
thanks.
I appreciate your good exercise, we need a fovour, it's for your importants flowers and likes. We w'd be grateful if you create any group to be able to practise the speaking and conversation, i promise this won't become the norm.
I again thank you so much for your efforts and didication to improve our language skill.
I like this practise.
Great exercise