We read all messages sent to us, but sadly we cannot help with every request. Here are some examples of emails we cannot help with:

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  • General questions about the British Council. If the British Council website doesn't have the information you are looking for, you can contact the enquiries desk directly.
  • Questions about the British Council where you live. We are a global website and we don't know about everything that's happening with the British Council in every location. Please see our Courses page for information on British Council courses near you or this list of British Council websites around the world to learn more about the British Council in your location.
  • Requests for recommendations of courses, organisations or materials. If you are interested in studying in the UK, please visit Study UK or if you are interested in learning English in the UK, please visit EnglishUK.

If you have a different question, please fill in the form below or send your comments to learnenglish@britishcouncil.org. Please note that any personal information that we ask for is to give us general information about site users (for example, location), and all personal information such as email addresses will be used only if we need to contact you. We will not pass personal information to any third parties.

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