Read about relationship-building in business, what it means and how to be better at it.

Business Magazine - Relationship-building


Read the Text. Next go to each Task and do the activity.

What do we mean by relationship-building?

When we talk about the competency of relationship-building in the world of business, we are referring to building strong relationships with partners and clients – about using interpersonal skills to network in an effective way.

What does a competent relationship-builder do?

Somebody who is competent at relationship-building focuses on understanding the needs of the client and getting the best possible results. This competency promotes an ethic of client service and so an understanding and anticipation of a client’s changing needs is essential. Stress and conflict are other issues that a competent relationship-builder will manage - keeping composed and acting as mediator when conflicts arise.

How can I start to develop the competency of relationship-building?

First identify the business plan goals of your department and decide what your role is going to be in helping to achieve those goals. You will need to study the business plan and learn as much as possible about your clients’ activities, interests and needs. This information might be available in their own annual reports or in client surveys conducted by your company. Talking to your clients about how you can best meet their needs is also a sensible first step to take.

Seven steps to becoming an effective relationship-builder:

  1. Draw up a plan of what you need to do in order to give your clients what they want. Discuss your ideas with your line manager and then do what is necessary to implement the plan.
  2. When the plan has been set in motion, schedule regular meetings with your line manager to review the progress that you are making and make any necessary adjustments.
  3. When you are working as part of a team or group within a department or a company it is important to assess your contribution to the group’s work. Think about how your efforts help or hinder progress.
  4. Make a weekly analysis of your commitments. Set yourself a goal for each week so that you follow them through. Make an effort to do what you say you are going to do – and also, to do it by the time that you say it will be done. If you get into the habit of doing this it will become like second nature.
  5. Build up a file of contacts and classify them in a way that is meaningful for your particular work context. Then you will know exactly who to call with any queries or when you need information.
  6. Don’t just wait for feedback to come to you, request it from a variety of sources – from your line manager but also from colleagues, clients and people who you supervise. Listen to what they have to say and act accordingly.
  7. Build informal relationships with the people who are working around you. Make a point of greeting people who you normally don’t speak to. Ask them about their interests and make it a goal to practise small talk with them. Listen to what they say and remember so that you can ask about a particular interest the next time you meet.




Hello olgadojc,

I would say that 'ability' has a broad meaning and can refer to natural talent as well as learned skills, while 'competency' and 'competence' is generally limited to learned skills. 'Competence' and 'competency' and used quite a lot in professional contexts, I would say.


Best wishes,


The LearnEnglish Team

thank you for describing a bit more. It wasn't also clear to me. Now I understood it well too.

its very important article for me thanks

Important article, focus in the relationships. Thanks for your effort to teach us not only english

Thank you , building-relationship with the is more important and makes you goal achieved.

It's a very good article for us to keep a good relationship with clients.
Thanks very much for your sharing.

the article is so interesting and helpful. Thanks for sharing :)

It is too difficult to catch in relationship-building with big boss because the line between boss and me there is a project manager. He don't know how to use my skills, and so with reviewing in my progress I got down my evaluation in front of the boss. That is big issue and how should i be build-up like in this condition :/

Hello maynaing,

I'm sorry to hear that! As much as I wish we could help, I'm afraid we don't offer personalised career advice. Perhaps another user will have an idea that will help you. In any case, we wish you the best!

All the best,
The LearnEnglish Team

It is a very nice article, it is teaching us both English and business studies.