Listen to some people trying to resolve a dispute at work with the help of a mediator.

Professionals Podcasts - Managing conflict


Do the Preparation task first. Then listen to the audio. Next go to each Task and do the activity. If you need help, you can read the transcript at any time.

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Hello British Council,
Hello Kirk,
Reordering the words in task3, ' I have really no idea.' is not in correct order but people in discussion talk in the same structure. So the only correct form is 'I really have no idea', isn't it ? Please help me get it right that.

Hello Pearl,

That's correct, the order is 'I really have no idea'. I checked the Transcript, the audio and Task 3 and they all had that same order. Did you see or hear something different? If so, could you please tell us where?

The LearnEnglish Team

Hello Kirk,
Gavin said ' I've really no idea' in his third response in both audio and transcript. Please take a look.

Hi Pearl,

OK, I see what you mean now -- thanks for explaining. In his first answer 'I really have no idea', 'really' is put before the verb 'have', which is where it usually goes.

In 'I've no idea' (where the verb is contracted), there is no other place to put the adverb 'really', so it has to go after 'I've'. 

The normal position is the position in the first sentence -- it is because of the special case of the contraction that it goes elsewhere.

In the future, it would be helpful if you indicated where in the transcript you see the forms you ask about -- that way we'll know exactly what you're asking about. Thanks!

All the best,
The LearnEnglish Team

Conflicts between colleagues always happen , and serves for the growth of each member of the company.

Hi every one
In every workplace there are problems and conflicts , it's arisen from employers thoughts and behaviors , As it s said in the podcast people have different thoughts and different ways to work , so these visions make problems wish it develops to conflicts if it isn’t stopped at the right time .
I think , poor conditions can produce and develop conflicts , we see in some companies where conditions of work are bad big troubles .
In my administration we have some troubles , some employers don’t do their obligations and tasks and try to leave them to other colleagues , honestly, they want to earn more money and work less .

It is not easy to resolve conflict at work after all. Because conflict arisen not only due to differences in personality but also due to conflict of interests of individual. The moderator must be objective when he is obligated to resolve the conflict. The decision must be made for the benefit of the company rather than individual.

in fact, we all have to deal with our own conflicts. they are our desire to do something and our reason.but why we do that without caring about the consequences? may be it's because we just want to enjoy a comfortable life. do what we want.but not very often. we control these things in a certain limit..and do not force ourself to stick to much to any rule..let yourself released. you will see another human inside you, you know you can do that without harming people around you.eating too much sweet cake is not good but a piece of it is ok.,talking but not talk yourself hoarse. in conflictive situations, i always keep silent at first, but then i talk to them first,i can't stand the hated feeling caused by the problem.(an argument. misunderstand).i just want to have fun and feel at ease when i am with everybody. i'm very sensitive and easily feel hurt if anything happen that make me feel something has gone can't separate yourself from the other in your neighborhood, your group or class, even an organization.TOLERANCE is the best way to mingle yourself with the the university, group learning happen very he often. to be honest. the first time i considered myself a leader and ask people to  follow my words .unexpectedly, they bring out their own opinions and new ideas ,and redo things from the start. but you know. i gradually get familiar with this style of working. very effective and funny. we understand and learn from each other. i feel quite disappointed at first cause i've been trying to finish everything quite quickly and think that they will satisfy with what i did.however. working with them help me complete the task more successfully and perfectly.I WANT TO SEND MY VERY SPECIAL THANKS TO MY FRIENDS AND MY FAMILY. wish you all have a happy new year.

Hello all,
Many thanks for British Council team who create the wonderful platform for all of us.
The progarm is very useful to enrich the knowlegde. Furthermore, the accent is so beautiful that I never feel tired for listening.
Again, best wish and regards!