Try out the various ways of asking people to repeat what they said.


Do the Preparation task first. Then watch the video. Next go to Task and do the activity. If you need help, you can read the Transcript at any time.




May i know how can i download the video which i love it and i am willing to practice with that? Thanks!

1/ I showed my manager how my idea will contribute in our organization success.
2/ I told customer, we are working on his request now.
Please, i want to know if my two conversations are right or wrong.

Hello modyy,

The only changes that are necessary are that you should say 'the customer' or 'a customer' in the second sentence, and add 'that' instead of the comma.


Best wishes,


The LearnEnglish Team

Hello Peter,
Thanks alot on your efforts.

I want to tell someone that old customer called me, told me that he wanted his card to be charged immediately. I told him you would find infont of you on your card a covered bar, you could scratch it, therefore it would be charge it.
so conversation is right or wrong, if it is wrong, please inform me the right thing.
Thanks alot

Hello modyy,

I'm afraid I don't understand the situation you're describing well enough to be able to say if the way you worded it is correct or not. I understand that it's a card that has a code on the back that is covered, and that you advised your client to scratch it away. But how is the card charged by revealing the code? Doesn't the code have to be entered into a device for the charge to work?

All the best,
The LearnEnglish Team

Hi KirK,
first at all thanks, iam sorry to make you confused. I will display to you my conversation again in obvious way.
Old customer called me by phone, he couldnot charge his card by him self, i told him that you would find infront of you on our card a covered bar, you could scratch it, after that you could type with me the number that infront of you from left to right after that you could click on yes button therefore it would be charged.
Thanks again KirK, i hope you got it. I hope to know if my conversation is right or wrong.

Hello modyy,

Thanks. I think I understood everything, so I'd say it's good! I think the only part that someone might find confusing is the word 'therefore'. I think you mean something like 'in this way' or 'like this' instead of 'therefore' – if you look up those expressions in the dictionary (see the grey search box on the right) I think you'll see what I mean.

All the best,
The LearnEnglish Team