Try out the various ways of asking people to repeat what they said.


Do the Preparation task first. Then watch the video. Next go to Task and do the activity. If you need help, you can read the Transcript at any time.




Hello Peter,
Thanks alot on your efforts.

I want to tell someone that old customer called me, told me that he wanted his card to be charged immediately. I told him you would find infont of you on your card a covered bar, you could scratch it, therefore it would be charge it.
so conversation is right or wrong, if it is wrong, please inform me the right thing.
Thanks alot

Hello modyy,

I'm afraid I don't understand the situation you're describing well enough to be able to say if the way you worded it is correct or not. I understand that it's a card that has a code on the back that is covered, and that you advised your client to scratch it away. But how is the card charged by revealing the code? Doesn't the code have to be entered into a device for the charge to work?

All the best,
The LearnEnglish Team

Hi KirK,
first at all thanks, iam sorry to make you confused. I will display to you my conversation again in obvious way.
Old customer called me by phone, he couldnot charge his card by him self, i told him that you would find infront of you on our card a covered bar, you could scratch it, after that you could type with me the number that infront of you from left to right after that you could click on yes button therefore it would be charged.
Thanks again KirK, i hope you got it. I hope to know if my conversation is right or wrong.

Hello modyy,

Thanks. I think I understood everything, so I'd say it's good! I think the only part that someone might find confusing is the word 'therefore'. I think you mean something like 'in this way' or 'like this' instead of 'therefore' – if you look up those expressions in the dictionary (see the grey search box on the right) I think you'll see what I mean.

All the best,
The LearnEnglish Team

Hello Kirk...

Is this grammatically correct?

Aaron handedover the folder to Beatrice.

Who did Aaron handover the folder to?


Who does Aaron handover the folder?

*do i need to use the preposition "to"at the end of the question?

Thanks for your help.

Hello choosehappiness,

You need to include the preposition here, so the first version is correct. However, there is a mistake elsewhere with the verb 'hand over', which is two words and is a separable phrasal verb. The correct question is either of these:

Who did Aaron hand the folder over to?

Who did Aaron hand over the folder to?


Best wishes,


The LearnEnglish Team

Hello teacher,
Could you please tell me the different meaning between two words "practice" and "practise"? Sorry about the question unrelated to this topic.
Thank you

Hello minhka,

In British English, 'practice' is a noun and 'practise' is a verb. In American English, 'practice' is both a noun and verb. By the way, the dictionary has this kind of information if you ever wonder about other words with similar spellings.

Best wishes,
The LearnEnglish Team