Read about relationship-building in business, what it means and how to be better at it.

Read the text and then do the exercises.

What do we mean by relationship-building?

When we talk about the competency of relationship-building in the world of business, we are referring to building strong relationships with partners and clients – about using interpersonal skills to network in an effective way.

What does a competent relationship-builder do?

Somebody who is competent at relationship-building focuses on understanding the needs of the client and getting the best possible results. This competency promotes an ethic of client service and so an understanding and anticipation of a client’s changing needs is essential. Stress and conflict are other issues that a competent relationship-builder will manage - keeping composed and acting as mediator when conflicts arise.

How can I start to develop the competency of relationship-building?

First identify the business plan goals of your department and decide what your role is going to be in helping to achieve those goals. You will need to study the business plan and learn as much as possible about your clients’ activities, interests and needs. This information might be available in their own annual reports or in client surveys conducted by your company. Talking to your clients about how you can best meet their needs is also a sensible first step to take.

Seven steps to becoming an effective relationship-builder:

  1. Draw up a plan of what you need to do in order to give your clients what they want. Discuss your ideas with your line manager and then do what is necessary to implement the plan.
  2. When the plan has been set in motion, schedule regular meetings with your line manager to review the progress that you are making and make any necessary adjustments.
  3. When you are working as part of a team or group within a department or a company it is important to assess your contribution to the group’s work. Think about how your efforts help or hinder progress.
  4. Make a weekly analysis of your commitments. Set yourself a goal for each week so that you follow them through. Make an effort to do what you say you are going to do – and also, to do it by the time that you say it will be done. If you get into the habit of doing this it will become like second nature.
  5. Build up a file of contacts and classify them in a way that is meaningful for your particular work context. Then you will know exactly who to call with any queries or when you need information.
  6. Don’t just wait for feedback to come to you, request it from a variety of sources – from your line manager but also from colleagues, clients and people who you supervise. Listen to what they have to say and act accordingly.
  7. Build informal relationships with the people who are working around you. Make a point of greeting people who you normally don’t speak to. Ask them about their interests and make it a goal to practise small talk with them. Listen to what they say and remember so that you can ask about a particular interest the next time you meet.



Business English for Banking Managers:
Do you have any lessons of this kind? For Level B1/B2

Hello Redrita54,

There are couple of free British Council MOOCs (see the two courses with 'workplace' in the title on our MOOCs page) that you might want to look into, but I'm afraid we do not have any course here on LearnEnglish that is so specialised.

All the best,
The LearnEnglish Team

Hi. I got two TRUE FALSE questions wrong ...

3) A good relationship-builder has a network of mediators for when conflicts arise.

6) Idle chat is not a good way to get to know your colleagues.

Could you please explain >>?

Hello hi.sherif,

Could you please explain to us what answers you chose and why? We can then correct your mistakes based on that.

All the best,
The LearnEnglish Team

Dear BBC,

Im gettin confuse of Cross Cultural understanding; assosiative view/the east,traditional ,abstractive view/the west,modern and middle east view

Would you like to help me for makin it intelligble properly,such as the explanation and the examples

Thank you.

Your sincere

Hi adityabeyonce,

We'd be glad to help you, but I'm afraid we only help with content that is found on our site. I couldn't find any reference to the topics you mention here on this page. Have you tried doing an internet search for information on them?

All the best,
The LearnEnglish Team

Thank you,BBC.

I'll try my best on those topics.

May i ask you for another question ??

I got the subject of TEFL (teaching english as foreign language) and my lecturer ask for us to find out more about the explanation of "Approaches,Method and Technique based on Competence-Based Language Teaching."

Would you like to help me again,please!

Thank you a lot

Your sincere.

Hello adityabeyonce,

We are not the BBC (the British Broadcasting Corporation) but the BC (the British Council)!

LearnEnglish is a site for English language learners, not for teachers and your question is really one about the methodology and techniques of teaching. A better place for your question might be our sister-site, TeachingEnglish, which is designed for teachers of English. That site is actually a joint site with the BBC. You can find it here:



The LearnEnglish Team

Forgive me cuz im wrong within cited BC properly. I am so sorry of citing the source of British council, Mr Peter.

And i would to thank a lot for your helping to me.all of the explanation is really work better for me.

Thank You.

Your sincere