Marcia calls two of the candidates giving them details of the interview process.


Do the Preparation task first. Then watch the video. Next go to Task and do the activity. If you need help, you can read the transcript at any time.

Task 1

Put the stages of the interview process in the order they are mentioned.


Task 2

Business Notes

In the third episode, Marcia Boardman, the HR manager at WebWare, outlines to
the 2 candidates the interview format. There are several possible interview

Structured Interview - Competencies

The employer identifies the competencies (skills, abilities and experience)
required for the role. They design the questions to test whether the
candidate has these competencies. The questions are often phrased, "tell us
about a time when...".

Behavioural job interview (situational job interview)

Behavioural interviews are trying to find out how you would act in certain
situations. The interviewer wants to be able to predict how you would behave
in the role, if they recruited you. So they ask hypothetical questions.
These might be about a time in your past, or asking you to imagine yourself
in a future situation.

Panel Job Interview

Sometimes employers want candidates to be seen by a number of managers or
peer-workers. A panel interview simply means a candidate meets multiple
interviewers at once. They may play the "Good cop / Bad cop" routine, where
one of them is aggressive and another sympathetic, to see how you perform
under stress.

Technical Job Interview

This usually refers to a "hands-on" interview. For example, an engineer
might be expected to do some analysis of an engineering problem; a market
researcher might be asked to analyse some data; a sales person might be
expected to make a mock sales call. This type of interview is designed to
predict how you would perform in the role.





Dear Peter,

Many thanks for your great help! I will study on your website first.
And hope that it is suitable for me.
Anyway, I'm looking a group or a foreign person, so I can talking with them for improve my skill,
May you pls. help me if you have any way to help me?

Thank you and have a nice day!
Kim Chung.

Hello Kim Chung,

I'm afraid we do not arrange such meetings or discussions on LearnEnglish. I think the best thing to do would be to contact the British Council in your country - the address is


Best wishes,


The LearnEnglish Team

Sr plz tell me about use of..are having'have had' which type of tense is this..plz tell me about briefly.. Thnx

Hello rajgupta34266,

Those are not the sorts of questions which can be answered briefly, I'm afraid! The names of these forms are:

are having - present continuous

have had - present perfect

Fortunately, we have pages devoted to these forms. You can find them in our Verbs section - just use the links on the right of this page and go into present tense to find explanations, examples, tasks and more.


Best wishes,


The LearnEnglish Team

Dear i have one month study english here because i will be in Texas next month, i am so excited because i have practiced a lot my leastening, in this week i had two conference call and I notice the difference, thanks a lot

Hi, I have 2 questions:
1) What is this gramatical structure: Will + Already + have been+ PP and what exactly does it mean this sentence : You'll already have been told you've been shortlisted for interview.
Is this that they are told in the moment of speaking or they've been told already?
2) Is it personal statement common? Its the first time I've heard this. Is it similar to cover/ motivation letter?

Hi Kalina,

1) The structure here is future perfect passive:

will have + past participle = future perfect

will have been + past participle = future perfect passive

The example you give is an example of 'will' being used to describe expectations. We can use it to speculate about the present ('He will already be waiting there for us') or the past, as in your example.

2) The personal statement here is something which the interviewers decided to request as part of each person's application - see the previous episode for this. It is not unusual for those hiring to request something which is particularly relevant to the job in question (here it is examples of problems that the candidates have solved).


Best wishes,


The LearnEnglish Team

Thank you very much! For" personal statement"I didn't understand is it similar with cover letter or it is different?

Hello Kalina,

A cover letter is sent with any application. The personal statement here is something which this particular company has asked for as a part of their application. Therefore it is not the same thing.


Best wishes,


The LearnEnglish Team

It's excellent video because show me new concepts and a little more practice to listening. But I thought much interesting how is important you to give good impression on telephone. I saw that the woman candidate didn't give good impression while the man candidate demonstrated trust.