- Organise the letter clearly into:
- The reason for writing
- The nature of the problem
- The outcome you'd like
- An apology for the inconvenience
- Don't go into too much personal detail when explaining the problem, as this is a formal situation with a person you don't know well.
- To make polite requests use the phrase I would be grateful if you could …
- Using nouns instead of verbs can make your writing sound more formal. (For example, instead of My circumstances have changed, say There has been a change in my circumstances.)
- Sign off Yours sincerely, if you know the person's name and Yours faithfully, if you don't.
Do the preparation task first. Then read the text and tips and do the exercises.