Frequently asked questions

Do you need some help getting started with learning English? Find answers to frequently asked questions like how to access our courses, subscribe or cancel your subscription.

About our online classes and courses

Does the British Council offer live online classes?

Yes, we offer students a flexible and totally customised online course, with a variety of classes and teachers to choose from. You can customise your study plan to suit your own preferences and study goals. Find our more about our live online classes.

Does the British Council offer self-study online courses?

Yes, we offer students a flexible, low-cost self-study course for you to learn English online for life and work. Study English online in your own time and at your own speed. Find out more about our self-study online courses.

Does the British Council offer personal online tutoring?

Yes, we offer students a personal tutoring service for one-to-one online English tuition with British Council approved tutors. Our highly qualified tutors will develop a study plan with you focused on achieving your goals. Find out more about our personal online tutoring.

About LearnEnglish free resources

What learning resources are available and how do I use them?

Visit our Getting started page to find out more about the resources on LearnEnglish and how to use them.

Can I use LearnEnglish for free?

Yes, you can access all the resources on LearnEnglish for free. You can also register for a free account to join our community.

What do I get when I register for an account?

We recommend you register for a free account in order to:

  • discover you English level by taking our online level test
  • attend and watch our webinars
  • join our online community and write comments and respond to other learners to put your English into practice
  • receive a monthly newsletter with fresh learning tips and helpful advice and updates on new, free learning content

Set up your free account today and get started!

How do I Iog in or register for an account?

Go to the log in page. You will need your username or email address and your password. If you have forgotten your username or password then visit the reset your password page for help.

If you don't already have an account, set up your free account today and get started.

About LearnEnglish Subscription

What is LearnEnglish Subscription?

LearnEnglish Subscription is a flexible, low-cost self-study course for you to learn English online for life and work. Study English online in your own time and at your own speed. Find out more about our self-study online courses.

How do I stop my subscription?

If you want to stop your subscription, you can cancel it at any time from your LearnEnglish account. From the My account page, select My Subscriptions and follow the instructions to cancel your subscription. Your account will remain active and you will be able to access your courses until the next billing date. 

You must cancel your subscription at least one hour before the next billing date to avoid an added charge. 

If you need help with canceling your subscription, please contact the LearnEnglish team.

About your learning

How can I check my English level?

Our online level test will give you an approximate indication of your English proficiency level. You can use the result to help you find free resources on our website that are appropriate for your English language ability.

How can I measure my progress?

On LearnEnglish, our free resources have interactive exercises that give feedback to show right and wrong answers and give a score. 

To measure your progress, we recommend our live online classes. As you work through the course, you have the option to take assessments and get digital badges, which you can download or share with your network via LinkedIn, Whatsapp, Facebook or Twitter. Badges are a great way to track your progress and to collect milestones on your English learning journey!

How can I get a certificate?

We don’t have certificates for our free resources. Our live online classes offer certificates which include the total number of hours you studied and at which CEFR (Common European Framework of Reference for Languages) level. There is no final examination necessary to obtain a certificate. You can share your certificate on your LinkedIn page or download it to your device for personal use.

How do I know what to study?

On LearnEnglish you choose what to study from our free resources. If you need help and support with your English studies we recommend our live online classes where our highly qualified and experienced British Council English teaching professionals can guide you. Our teachers are experienced in working with students from many different countries and are online teaching specialists.

How can I improve my speaking and pronunciation?

On LearnEnglish you can watch our series of videos in our speaking skills section to practise your speaking skills. You can improve your speaking by noticing the language we use in different situations and practising useful phrases.

However, to really put your English speaking into practice you need to speak to other learners and ideally to a teacher who can correct your mistakes and advise you on how to improve your speaking and pronunciation. Our live online classes offer exposure to different accents which is essential in a world where English is spoken by millions of people from different countries. We think this is the best way for our students to be better prepared to deal with real-life situations.

How can I improve my writing?

On LearnEnglish you can find activities to practise your writing skills. You can improve your writing by understanding model texts and how they're structured. Join our online community and write comments and respond to other learners to put your English into practice. Registering for an account is free. Set up your account today and get started.

If you need specialised help with your writing, you can book private online classes with our expert teachers  

Technical requirements for LearnEnglish free resources

What are the technical requirements?

To access our free resources you will need:

  • a computer, phone or tablet
  • an Internet connection
  • a modern browser that is up-to-date e.g. Google Chrome or Safari
  • a speaker
What should I do if I have a technical problem?

LearnEnglish works best if you are using an up-to-date web browser. If you are having problems, please:

  • update your web browser
  • try a different browser
  • try another device (a different computer, tablet or mobile).

Help and support

Can you answer a question about your online classes and courses?

If you have a question about our live online classes or self-study courses, please see the English Online website or contact the customer support team.

If you have a question about our personal online tutoring, please see the EnglishScore Tutors website or contact the customer support team.

Can you answer a question about the British Council?

If you have a question about the British Council in a specific location, please contact your local British Council office

If you have a general question, please see the British Council website or contact the enquiries desk.

We are here to help

Get in touch with the LearnEnglish team with any questions you may have.

Contact us