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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Debate

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Nivel de idioma

Intermediate: B1

Comments

It is good to do a favour, but occasionally this favour you do for people don't deserve. We must accept little exception, but no more. The more exception you make, the more mess exists.

I'm sure i'm would do it because the important clients are very important to a successful business.

Ever do favours & make expection is not OK, I think. But I can do sometimes favours & expection,who u are.

I asked a supplier abroad to send the goods by air, instead of by sea, in order to help my customer.

I can do sometimes expectations or favours , because I could myself need it one day.

Yes I will. Important customer is important for a reason! So if situation allows and I can make flexible arrange to my important customer, I will do so and we are likely to be in a intimate cooperation relationship in future.

well, i can do a favor or exemption just for one time, sometimes we should be matey ,although we have to follow our regulations .

Sometimes it's difficult to know the business terms but I was successfull in the task1.

When you are in business it can happen that you have cash flow problems, so it is important that those who provide goods and services are flexible about payments.

Is important to understand to our customers, some times cash flow is a issue. but our business needs a good chash flow too.

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