You are here

Unit 9: Email etiquette

Don’t be rude! Be sure to follow these fundamental rules on what to write and what not to write in your emails.

Email etiquette

In Task 1, you will see the rules that are left blank in the article below.

Email dos and don'ts

A lot of people still have problems writing emails. I should know – I receive badly written emails every day! So I hope these suggestions will help.

Rule 1:

Always check you've got the right name in the 'To' box. And make sure your email only goes to the people who need to read it. Remember that if you reply to all, then everyone will get your email. Does the whole sales team really need to read your email to one person about something unimportant?

Rule 2:

This sounds obvious, but don't forget to attach them! A word of advice – attach the file you want to send before you start writing. That way, you can't forget to attach it!

Rule 3:

No. If you write 'CAN YOU LET ME KNOW THIS WEEK?' you are basically shouting at your reader. They will think you are very rude. So just don't do it.

Rule 4:

Short emails sometimes sound rude. People won't read very long emails. Keep emails short, but remember to be polite and friendly, too.

Rule 5:

This is important, especially if it's a work email. If you make mistakes in your email, people will think you also make mistakes in your work. So always check everything carefully. Ask a colleague to read and check it before you hit 'Send'.


Language level

Intermediate: B1


I think that this course is important for everyone!

Hello IlyaK,

I'm glad you found it useful. I just let you know that our Effective email communication course, which is available to our subscribers, goes into much more detail. I even learned some useful things from it myself!

All the best,


The LearnEnglish Team

Thanks a lot! ;)

very useful rules and reminders to avoid mistakes when writing a letter

The course is completed.!! I gained new knowledge and strengthened old ones. It was interesting.

Hello _Sergey222,

If you are particularly interested in improving your emails in English, I would recommend you try our Effective email communication course. This course will become available to our subscribers sometime in January 2021 and is really very good.

I just wanted to mention this in case you were interested. There will be an announcement about it on our home page and/or in our newsletter in January.

All the best,


The LearnEnglish Team

I completed the entire course in about 3 hours. I learned a lot for myself

I am sure that this course will be remembered for a long time and will be very useful!

I went through the whole course, learned a lot of new things and in the future I will apply them in writing letters

Great assignment! I will remember these rules so that in the future I will not make mistakes when writing emails. The whole course was quite interesting and informative, thank you very much!