Frequently asked questions

Do you need some help getting started with learning English? Find answers to frequently asked questions like how to access our courses, subscribe or cancel your subscription.

About our online classes and courses

Does the British Council offer live online classes?

Yes, we offer students a flexible and totally customised online course, with a variety of classes and teachers to choose from. You can customise your study plan to suit your own preferences and study goals. Find our more about our live online classes.

Does the British Council offer self-study online courses?

Yes, we offer students a flexible, low-cost self-study course for you to learn English online for life and work. Study English online in your own time, at your own speed. Find out more about our self-study online courses.

Does the British Council offer personal online tutoring?

Yes, we offer students a personal tutoring service offering one-to-one online English tuition with British Council approved tutors. Our highly qualified tutors will develop a study plan with you focused on achieving your goals. Find out more about our personal online tutoring.

About LearnEnglish Subscription

How do I subscribe?

Getting started with LearnEnglish Subscription is easy. Use our secure online payment platform to create your account and select your subscription plan. Online payment is enabled through Stripe. Most credit cards are accepted.

Find out more

When will my subscription start?

You will receive immediate access to our self-access courses when you create your account and complete your payment. 

Find out more

What are the technical requirements?

To access our self-study you will need:

  • a computer, phone or tablet
  • an Internet connection
  • a modern browser that is up-to-date e.g. Google Chrome or Safari
  • a speaker
How do I log in and manage my student account?

Visit to log in to your account. You will need your email address and password.

How do I cancel my subscription?

The LearnEnglish Student Support team will be happy to help with any account or subscription related issues. Log in to LearnEnglish and navigate to the My account section and click on My subscription and you can cancel your subscription.

Log in to your account

Your cancellation will take effect within an hour. We recommend you cancel at least 2 hours before your next billing date. If you cancel near the end of your billing period and are inadvertently charged for the next period’s fee, please contact the LearnEnglish Student Support team to have the charge reversed.

You will not be charged for any future payments. Your account will remain active and you will be able to access your courses until the next billing date. Read our Terms and Conditions of Sale for more details.

About our free resources

Can I use LearnEnglish for free?

Yes, you can access all the resources on LearnEnglish for free. Visit our Getting started page to learn more about accessing the resources on LearnEnglish.

What do I get when I register for a free account?

We recommend you register for an account in order to:

  • discover you English level by taking our online level test
  • attend and watch our webinars
  • join our online community and post comments and respond to comments from other learners
  • receive a monthly newsletter with fresh learning tips and helpful advice and updates on new, free learning content

Registering for an account is free. Set up your account today and get started.

Do I need to register for an account to access the free resources?

No, you don't need to register for an account to access our free resources.

Can I check my English level?

Our online level test will give you an approximate indication of your English proficiency level. You can use the result to help you find free resources on our website that is appropriate for your English language ability.

How can I measure my progress?

All the interactive exercises in our free resources will give feedback to show right and wrong answers and give a score. However, we don’t offer the ability to measure your progress with our free resources.

To track your progress, we recommend that you use our online classes and courses. Our self-study courses monitor your progress through the materials and our live online classes include assessments at the end of each theme.

Can I get a certificate?

We don’t offer certificates with our free resources. On our live online classes you will have access to platform-generated certificates which include the total number of hours you studied with us and your CEFR (Common European Framework of Reference for Languages) level. These certificates are updated in real-time after every class you attend, and they can be downloaded at any time directly from your English Online account. There is no final examination necessary to obtain a certificate with English Online.

Our certificates bear the British Council logo and attest to your hard work as our student. You can share your English Online certificate on your LinkedIn page or download it to your device for personal use.

In addition to this, every time you complete 1 theme and the theme assessment, you will be rewarded with a digital badge, which you can download or share with your network via LinkedIn, Whatsapp, Facebook or Twitter. Badges are a great way to track your progress and to collect milestones on your English learning journey!

Technical requirements for free resources

What are the technical requirements?

To access our free resources you will need:

  • a computer, phone or tablet
  • an Internet connection
  • a modern browser that is up-to-date e.g. Google Chrome or Safari
  • a speaker
What should I do if I have a technical problem?

LearnEnglish works best if you are using an up-to-date web browser. If you are having problems, please:

  • update your web browser
  • try a different browser
  • try another device (a different computer, tablet or mobile).

Help and support

Can you answer a question about your online classes and courses?

If you have a question about our live online classes or self-study courses, please see the English Online website or contact the customer support team.

If you have a question about our personal online tutoring, please see the EnglishScore Tutors website or contact the customer support team.

Can you answer a question about the British Council?

If you have a question about the British Council in a specific location, please contact your local British Council office

If you have a general question, please see the British Council website or contact the enquiries desk.

We are here to help

Get in touch with the LearnEnglish team with any questions you may have.

Contact us