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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

Never to new customers
Maybe for old customers, with all conditions and payments plans

If they are reliable customers to whom I have already done that kind of favor there would be no problem because I would already know them, but if they are new customers there would have to be some way for me as a company not to lose and to ensure their payment.

It seems very important to me to be a simple and cordial person capable of understanding the needs of others, taking as a position and condition that of the client as long as this favor is completely necessary and that it does not risk the integrity of him or me.

There are exceptions to every rule )) She has good problem solving skills. I learned new words such as favour, extension and cash-flow.

Yes, it is important to back clients up, but depends on the trade-off and if the benefit that I receive from my client is better than my opportuny cost. According to the audio the first order was enormous and the second was the same, and both orders represented a bigger benfit.

If we can we always make an exception for same trusting clients.We are appreciating there effort to call us and make an agreement.

yes i did so many times .cause if you need to maintain a good relationship with your client sometimes you must need to make some exception & do some favour for them.

I can't ask this question, because I am only a student, but I suppose that in the future I will make exceptions and do favours, because a real life is unpredictable, so all people periodically meet difficultes. I think it is very important not to be indifferent and to help out people if it is neccessary. But you should be careful and accurate, because there are some people who can deceive you, so you should exactly know you can trust a customer.

Yes I will favor important customers.

I do it if I work with good customer.

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