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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

I hope if we work in a delivery company such as Upsala when the customers would call with their problems, then we should do favors for them because we don't like to lose our clients in the company.

I had made exeception with the terms of payment of my clientes. If they are good customers we can be flexible.

I think it’s good to be flexible in business and that’s what I learned from the conversation.by communicating they create win win situation for both of them

Actually, I have few chances to ask clients some favors, on the other hand, I try to be flexible to our clients' requests.

I think this is how business should go.

I think only this execption is had with loyal and importan clients . The company should have segurity that they won´t have problems in the future

I think making exceptions for important customers is something usual in the companies even if the company has its own regulations, sometimes they'd have to be flexible about the terms to maintain good business relationships.

If I were a supplier, I usually do a favor for my clients to keep them with me. Because for longer relationship between customer and supplier, I think there must be such a pleasant favors.

I think this is the best idea, good to win customer’s with a nice approach. And I usually preferred such kind of suppliers To buy anything I want . They got a good heart

I work as a call center of Corona virus I make exceptions for people who have physiological problem a bout having this disease

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