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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

Answers well done!! 10/10

Yes, sometimes especially to regular customers

i am not a supplier, but i think the suppliers should to do favour or exception sometimes for important client. because every suppliers do not lose important client and client appreciate your help or exception.

I'm not a supplier, even like that, if I were, I would do it... also if my costumer is a good person

Sometimes, I deal with this kind of demand of extension in term of delivery time. It happens when a manufacturer can not meet the deadline. I think it's normal to help. But as said earlier on, that must not be the norm.

Yes, I made exceptions more than a few times, when worked. personally, I think that it is a bad behevior about other clients but sometimes some people have problem thus we can help them.
when I did it, some of them appricated and I was glad because of it. But some times some of them made annoyed.

Yes I do that, I make exceptions at more than time to our clients, but some of them are really annoying and other are good with the dealing, and I also discovered one thing through it that the clients women better than men.

This issue doesn't concern me. I am not a supplier.

yes, I could do a favour for my client, if it's our old client and plus he is giving us another order :)

I have a problem with the word " our" in brithis , listening the audio, I wonder if in Brithish eglish you can pronunciate as " A "in spanish

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