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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

Hello Jorge,

I'd recommend you pronounce 'our' as /aʊər/ -- you can hear a recording of it on this dictionary page (click or press on the small audio symbol under the word 'determiner').

This is different from 'a' in Spanish. It has more than one vowel sound. You might try saying 'au' and then 'güa' (I've written these thinking in Spanish orthography; the 'g' isn't pronounced) quickly together -- that is close to the pronunciation of 'our' in British English.

Hope this helps you.

All the best

Kirk

The LearnEnglish Team

Sometimes, We have to do a favour to our customer. speacially when there is something went wrong with the customer like this problem.

I work for distribution company, so I work with suppliers and hospitals;
meaning I am a customer to suppliers and hospitals are my customers.

Suppliers always assist me with quotation extension and I helped hospitals with orders placed query.

I always appreciate Suppliers cooperation and its feel so good to help hospitals.

Yes, I think I could do a favour to my clients, but only in the situacion if it was very important clients for our company and if they ask about it in a polite form !!!!!!

Hahah i´m agree with you

"It works both ways". What does this sentence mean in another way?
Thanks

Hello Sharif Tayyebi,

The phrase ti works both ways in this context means that a situation or action has a similar effect on both parties.

https://www.macmillandictionary.com/dictionary/british/work-both-ways

 

In this case, Junko is telling Andrea that the fact that Andrea is a loyal and valued customer means that Junko is able to help her when she has problems.

 

Peter

The LearnEnglish Team

I got it. Many thanks.

I am an assistant professor, so I haven't had any business which needs doing a favour. In my opinion, business needs to deal with customers these days, if there is an important reason to do. Companies and customers usually have the same benefits, so they should help each other when one side needs helping.
According to the case, even I sometimes make an exception to my students which have properly and rationally reasons. For instance, if a student cannot come to the class or miss some lectures, I usually help him/her, provided he/she has a problem. Our students have to pay their tuition fees by the time which identifys in the payment terms of a university, but sometimes, they have problems and the administration of university should make an exception for them. I think, regulations are good and they usually ensure the discipline. But it should be part of rules that we can help others with their problems.
Best wishes,

i just wonder why Andrea is a man? As far as I know Andrea is a female name.

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