A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

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Discussion

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Soumis par Dieudonné le dim 15/12/2019 - 17:51

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I remember when I was a seller, I made sometimes some favors to my customers whether giving them an extension or reducing the bill; it is with this mind you can keep your best customers and even more develop your business. I think that the favors sometimes strengthen our community life and make us to be closer.

Soumis par Oanhtran le mer 11/12/2019 - 01:18

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I think that we could accept the special case to solve problem for customers. But important thing is we ensure to control the risk. with that way , we could build strong cooperation with customer.

Soumis par Naveen Joshi le jeu 28/11/2019 - 14:33

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yes, I would make an exception to an important client because it's good for business to have loyal clients and it will also build a good trust & communication between the client and company.

Soumis par Maksmatt le lun 25/11/2019 - 10:48

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Yes, I often make exceptions for clients, but it depends on if I know the person well. If I don't know the person good enough I'll follow the regulations.

Soumis par Albert4321 le dim 24/11/2019 - 13:54

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As far as im concerned i have already been learning English for 2 years.I know grammar part on high level but,ufortunately,i didnt pay attention to learning new words.I regret it

Soumis par Chewlim le mar 12/11/2019 - 22:09

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In my view, for any business, there are always exceptions occasionally, it is usually for customers' loyalty, on the other hands, it is also an important business strategy. But the key is how to manage and access the risk.

Soumis par Oyundari le dim 03/11/2019 - 13:01

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I have listened this audio 3 times. First time, I have listened without transcript and did tasks1, 2. But my result was so bad. Second I have listened with transcript. This time my result was fine. I thought I need more practice to listen.

Soumis par César Árraga le dim 06/10/2019 - 00:12

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Yes. A few years ago, my aunt had a small shop, some clients used to order products to buy on credit, however, we had some trustworthy customers and sold them products that paying the next week.

Soumis par TP le ven 20/09/2019 - 08:32

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Yes, I sometimes do favours or make exceptions for the important clients. It usually depends on what kind of a favour is expected and how trustworthy the client is. However, I don't allow the change to become the norm.

Soumis par Karimkm le ven 20/09/2019 - 01:33

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I have completed the following lessons of A student Discussion, A weather forecast, and Making a decision. The level that is choose was Intermediate B1 Listening

Soumis par nuryatie binti abdal le jeu 19/09/2019 - 10:22

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i have completed the following lessons of A phone call from a customer, Arriving late to class, and Meeting an old friend.The level that i chose was intermediate B1 Listening.

Soumis par esthertimbong le jeu 19/09/2019 - 10:13

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I have completed the following lessons of A student Discussion, A weather forecast, and Making a decision. The level that is choose was Intermediate B1 Listening

Soumis par Amilah Zulkifli le jeu 19/09/2019 - 09:15

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I have completed the following lessons of A phone call from a customer, Chatting about a series, and Meeting an old friend.The level that I chose was intermediate B1 Listening.

Soumis par Supina Anak Inggu le jeu 19/09/2019 - 09:03

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I have completed the following lessons of A student Discussion, A weather Forecast and Making a Decision. The level that I chose was Imtermediate B1 Listening

Soumis par FLORENCE SHERRIE le jeu 19/09/2019 - 08:55

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I have completed the following lessons of A phone call from a customer. the level that I choose is B1 Listening.

Soumis par syahirah suhaimi le jeu 19/09/2019 - 08:25

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I have completed the following lessons of A phone call from a customer, Arriving late to class, Meeting an old friend . The level that I chose is Intermediate B1 Listening.

Soumis par syahirah suhaimi le jeu 19/09/2019 - 08:19

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I have completed the following lessons of A phone call from a customer. The level that I chose is Intermediate B1 listening.

Soumis par senoritaj le jeu 19/09/2019 - 08:12

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I have completed the following lessons of An interview about listening skills, Making a Decision, and A phone call from a customer. The level that i chose was Intermediate B1 Listening

Soumis par Muhamad Aqmal … le jeu 19/09/2019 - 08:02

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I have completed the following lessons of A Phone Call of a customer.The level that I chose was Intermediate B1 listening

Soumis par thuraiya le mer 18/09/2019 - 20:31

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yes i did ,one time there was women needs help with her case and asked me to help her and give her legal advice for free and i accept it.

Soumis par Haiza Supian le mar 17/09/2019 - 09:13

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I have completed the following lessons of A student Discussion, Phone Call From Customer, and Making a Decision. The level that I chose was Intermediate B1 Listening.

Soumis par KhaleefRosely le mar 17/09/2019 - 09:12

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" I have completed the following lessons of A phone call from customer . The level that I chose was Intermediate B1 Listening.

Soumis par aina fatin amierah le mar 17/09/2019 - 08:39

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I have completed the following lessons of A student Discussion, A weather Forecast, and Making a Decision. The level that I chose was Intermediate B1 Listening."

Soumis par fatin sahira le mar 17/09/2019 - 08:36

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I have completed the following lessons of Meeting an old friend, A phone call from a customer, and Arriving late to class. The level that I chose was Intermediate B1 Listening.

Soumis par Siti Aida le mar 17/09/2019 - 08:32

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I have completed the following lessons of A phone call from a customer, Arriving late to class, Meeting an old friend. The level that I choose was Intermediate B1 Listening.

Soumis par ani atiqah le mar 17/09/2019 - 08:06

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I have completed the following lessons of A phone call from a customer, meeting an old friend and a student discussion. The level that I chose was Intermediate B1 Listening.

Soumis par Haiza Supian le mar 17/09/2019 - 08:02

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I have completed the following lessons of A student Discussion, A weather Forecast, and Making a Decision. The level that I chose was Intermediate B1 Listening.

Soumis par hafizatul le mar 17/09/2019 - 07:52

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I have completed the following lessons of A student Disscussion,A weather Forecast,and Making a Decision. The level that I chose was Intermediate B1 Listening.

Soumis par Steve Zarv le mer 04/09/2019 - 16:58

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I'm usually the customer, but as a good customer, I aim to address the concept of reciprocity in each of my requests, so that the supplier assums that I'm trying to do a balance in which she/he and I are asking for, and ends up thinking more in the benefits than the downside.

Soumis par Nyein Chan Aung le lun 02/09/2019 - 20:31

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That's a good relation between supplier and customers.

Soumis par Shasha84 le sam 31/08/2019 - 13:33

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In my opinion a Rule is a Rule and a supplier should not make exceptions for customers even important customers

Soumis par kamicounciler le ven 30/08/2019 - 17:51

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well,yes i usually do it.most of the times i try to understand my clients situations and possible problems,and make some exceptions for them.for example if they have difficulties to pay i can consider an extension on payment terms for them.in fact sometimes i think i am doing it more than i should. ;)

Soumis par aliyazdan le jeu 29/08/2019 - 09:48

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Responding to requests for favors from others is a pleasure. I ‘d like to help others if the rules allow me and it doesn't trouble me. Have you ever had trouble helping others?

Soumis par Magedelabd le mer 28/08/2019 - 18:21

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Yes of course , sometimes I give exceptions for my clients . sometimes I do some repairs for their cars for free . It is allowed to do so in my company as a customer satisfaction .

Soumis par najaht2008 le mer 28/08/2019 - 08:54

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Yes, I have made exceptions for some important customers several times because the profit made from their business is a big partial of our annue earnings. Meanwhile, certain conditions are made clearly to give these exceptions like exact date being made for the customer to make payment, or our cashflow will have trouble.

Hello Febi Febrina,

I'm afraid the audio isn't available to download from our pages. You can, of course, listen as often as you like on the page.

 

Peter

The LearnEnglish Team

Soumis par Afki le ven 16/08/2019 - 14:16

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Ofcourse i did; the clients and the poor people that have’nt enough money in there lives. Becouse Allah regard us.

Soumis par Ha Hung le jeu 08/08/2019 - 04:36

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Yes, sometimes, I asked my team for early delivery materials for production

Soumis par Chrystèle le jeu 08/08/2019 - 02:03

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I do not have any clients. But if i could help i'll do it with minimum of precautious.

Soumis par starfish2019 le mer 07/08/2019 - 18:18

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Do you ever do favours or make exceptions for important clients? Yes, sometimes I did favors for my Important clients, but that depends on the case and calculate how much it would bring for the company benefits and our target goals.

Soumis par Anaitat le jeu 01/08/2019 - 12:09

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Do favours and make exceptions for important clients in a normal and standard practice between parts of a contract, I think. Together everyone accomplishes more! The contractual parts should interact by solving problems.

Soumis par Anaitat le jeu 01/08/2019 - 12:01

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To my mind is a model and coherence phone dialogue between a customer and a supplier. Both - the customer and the supplier - are focused on the objective problem and solve them in just a few minutes. Really, brevity is the sister of talent. And both are effective at their workplaces.

Soumis par dan le dim 21/07/2019 - 04:37

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Hello, My motto in life is to do good every day. It is not easy. In some days i tried hard to respect my engagement. I remember that in the past i helped financially a very good friend. It was a big value for me. Our friendship was in danger to loose because he did't respect the commitment. He returned the loan with 18 month delay. At that moment i had some problems paying for my daughter's study. i finally got the money and everything is OK!

Hello Sumayah_137

On a computer, right-click on top of the audio player and then choose 'Save Audio As'. Some phones or tablets probably won't let you easily download the audio, so I'd recommend using a computer if possible.

All the best

Kirk

The LearnEnglish Team

On phone you can download firefox or some other browser that allows you to save audio by long pressing the audio player.

Soumis par ALI MOUSSAWI le sam 20/07/2019 - 22:16

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YES make exception for important customers that take what they need only from you company ever , and for store owners whom take a lot item , that's found in the who'll the world

Soumis par Tony son of Gondor le jeu 18/07/2019 - 16:54

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I don't have any clients, but when I'm asked for help if I can, I always try to help.