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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

Hello Vusale

While it may be true that 'Andrea' is more often the name of a woman among native speakers of English, around the world, it is a name given to both men and women. The Andrea in this phone call is not a native speaker of English, so it's not unusual for him to have this name.

All the best

Kirk

The LearnEnglish Team

Hi. Is there any other listening audios apart from these

Hello MedScience

These are all the pages at the B1 level in our Listening skills, but there are many other pages in General English. I would recommend you have a look at a few pages in Big City Small World, Audio zone, Podcasts, Video zone and Word on the Street (though please note these last two have video, not just audio). Each of those sections has many more pages and you can continue with whichever one you like the most.

Hope this helps.

All the best

Kirk

The LearnEnglish Team

If I had a company, I would deal all to my customers for similitary because I think that make exceptions with only some customers itsn't well.

Yes, I agree with that but sometimes I don´t think it is a problem to open a small exception to a client if it is something important and obviously not to let it become a routine or abuse.

Until now, I don't have a chance to work directly with customers. I work with my team, and my leader with contact with them. But I hope that I will have a chance to do it and get many experiences, or something like this

Can someone please tell me how to select multiple answers and put in two groups. I am having problem in task 2.

Hello Jangchutshomo,

To place a second item in one of the boxes, make sure you drop the item on the box itself (it should be marked dark grey) rather than on any answers already in the box. If you drop an item on an item already in the box then it will swap them; if you drop it on the box it will add the new item.

 

Peter

The LearnEnglish Team

"I'll keep an eye out for it", what does it mean?

Hello tunguyenprnt

'to keep an eye out for something' means to watch carefully for something. Junko says this to show that she expects to see Andrea's new order soon.

All the best

Kirk

The LearnEnglish Team

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