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An email explaining a problem

Learn how to write an email to explain a problem.

Do the preparation task first. Then read the text and tips and do the exercises.

Reading text

From: Jameela Lee
To: Professor Kim Hart
Subject: Absence from class for two weeks
Attached: doctor's_certificate.pdf

Dear Professor Hart,

I'm writing to let you know that I can't attend class for two weeks as I've had an accident and hurt my back. I'm afraid I also need to ask for an extension for next week's essay.

I have medicine for the pain but I can't get up or walk around much, and the doctor said I should stay in bed and rest as much as possible. This makes reading and studying very difficult for me at the moment. I've attached a copy of the doctor's certificate and I hope to be back in class from 12 May.

Until then, my friend is going to record the lectures so I can listen to them at home. I will try to catch up with all the reading too. However, I don't think I can submit the essay next week. Is it possible to have an extension?

Thank you for your understanding.



(ENG101 class)


  1. Start with Dear and the person's title and name.
  2. Say what the problem is first. Then, give more details. Finally, offer a solution or say what you hope will happen next.
  3. Make it short and clear. Just include the most important information.
  4. Say Thank you for your understanding at the end. It shows that you hope the reader will understand your problems.



Language level

Pre-intermediate: A2


I have missed A lot of University class due to Headache. At that Time I asked my friend to mark my attendance in Class. And also Told to teacher about my situation. I recoverd my lecture through my friend copy. She is Extra ordinary in class that why I can't bear any problem to recover my missed lectures.

Yes, I have missed several days of University. When I don't go, I ask my friend what to do and how to do it and my friend explain to me a lot and teach me a lot. And sometimes, I ask the teacher.

Yes, I've missed a several days in university because i have an operation so I can't pass exams and of course i send a certificate to my professor to allow me to catch un on exams and fortunately I succeeded

I have missed several days of school. When i was a studen high school. I was ill for a week and i had to cancel seven days of school. Unfortunately, that day was a my camping day.
The next week, i went to go school and had stack of homework to finish, that was the boring days.

yeah . actually i have missed several days from school because i had an ear pain so for that i could not attended to class but i attached a copy of the doctor and maybe i will extension more few days . but however i used that period to learn by myself on internet

I've ever missed morning class as I used to get up late. My friend recorded lecture videos and helped me to catch up with this class.

funny that I've just have several days off from my work due to my wedding and come back recently, well for the keep up part I'm still working on it

Yes, I have ever missed the class when I was attend the university. At that time, I copied the lectures from my friends on the next day. Now I am also in work, I have missed the duty because I have graduation ceremony for Master Degree. At that time, I wrote the leave form to my Division Head. That's why she gave me leave day for graduation. So, It was ok for me that day.

yes , i have missed a lot of classes because i had another exam for the university, when i was in my final year at school all the student had to pass an exam called qudorat to go to the university so i missed a lot of classes to study hard to pass the exam

Yes, I have missed several days of my lectures at University. I have written also like this an email for explaining a problem. Why I can not come to the lecture and I tried to show to them the result as possible.