A phone call from a customer
Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
I don't really encounter this situation, since I'm still a student. But if I would, I would still make an exeption if I know the customer well, and if I'm sure that the customer is loyal, kind, and good.
I don't face this situation , but if is the case i would do the extension for my good customers
excelet
Yes, I do. I have made exceptions for important clients at work before.
In my work, I don't manage the client area, but I would like to help clients when they need it.
Yes, I do. I work in the purchasing area, and sometimes the suppliers ask me if they can issue an invoice after the deadline, so I talk to the Accounts Payable team to get their approval and ensure they can receive the late invoice.
Thank you :)
I always do an exception for important clients on other side for the trusted clients
I haven't faced this kind of situation but if i had, i would definitely do favours and make exception for all of my customers
me 2 i want my custommers can receive what they derserved
is there anyway that I can download the recording for my Students?? I dont want them to listen here because the script is avilable to them...