A phone call from a customer
Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
Sure! I think it’s important to do favours to keep good relationships with your customers or partners. Who knows… maybe tomorrow you’ll need one!
I always do favours for my clients. It's common and healthy for any business.
But I believe It's important to be careful when making exceptions.
Otherwise, exceptions become the norm, and a good relationship can break down.
yes, definitely. it works both ways
Yes, I do favours or make exceptions for important clients. I don't charge them for my services if it's a small favour like a request for the computation of taxes and proposal.
As teacher, I ever do favour to other teachers, but no about money.
no but i do an exception in other matters to people who deserve it
Yes I did a favour for a client in the past because he is a client that he always pay so I was sure that the request of postpone was for a real need
I need help the test not completed Task 2
remain question not excist
Hello norhan-,
To do Task 2 you need to click on each phrase and then click on the box - the dark grey part, not the phrases already in the box. If you click on a phrase already in the box you will swap them; if you click on the dark part of the box you will add another phrase. Once you have added all the phrases the task will be complete.
Peter
The LearnEnglish Team
Do it !!!