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Episode 06

In this episode Ravi has hurt his leg and Tess persuades him to go to the doctor. Their guests talk about architect Zaha Hadid and complaining about bad service. You can also follow Carolina as she goes to the hairdresser. Will she get a new look?

Elementary Podcasts

Listen to the podcast then do the first exercise to check your understanding. If you have more time choose some of the language practice exercises.

Check your understanding


Language practice exercises

Task 1

Tess and Ravi 1

Practise the language you heard in Tess and Ravi’s introduction [00:22].


Task 2

Tess and Ravi 2

Practise the language you heard in Tess and Ravi’s introduction [00:22].


Task 3

Tess and Ravi 3

Practise the language you heard in Tess and Ravi’s introduction [00:22].


Task 4

Tess and Ravi 4

Practise the language you heard in Tess and Ravi’s introduction [00:22].


Task 5

Carolina 1

Practise the language you heard in the soap opera about Carolina [13:54].


Task 6

Carolina 2

Practise the language you heard in the soap opera about Carolina [13:54].


Task 7

Tom the teacher 1

Practise the language you heard in Tom the teacher’s summary [23:46].


Task 8

Tom the teacher 2

Practise the language you heard in Tom the teacher’s summary [23:46].




Language level

Intermediate: B1


I complain for a bad service on rare occasions. If the people start to apologize I feeling uncomfortable. But if the service staff answer me unfriendly and rude I immediately start to nervous, flushing and swallow words.
So I prefer keep silent and never visit this place in future

Steve's talk about architecture was very interesting. My daughter is also a Zaha Hadid fanatic, that's why I knew something about her. My daughter is an architect too, and she regretted the death of Zaha Hadid so deeply.
I never complain when I receive bad service. I just do not go back there in the future, as much as possible. Although sometimes you can not avoid it, because it's a public office, or something like that. In that case, the bureaucracy worsens the whole situation.

About me, whether I complain getting bad service? After listening to other people’s mentions I’d say that a voice 2 is the closest to me cause if I run into rude service I’ll definitely feel uncomfortable cause I’ve never tried to treat rude to others and I hate when others do opposite, therefore I’ll complain in that situation. In case a service is a bit slow and I see that there is some problem appeared as a reason of it, I understand that something could go wrong cause everybody can make a mistake or not always something can go in accordance with a plan, you know. If service stuff says I’m sorry, we’ll made this problem off as soon as possible, please wait and so on, I see they try to do their best for clients to leave comfortable in spite of something is wrong. Honestly I feel a bit angry but I always try to be in their shoes and I just stay calm and wait until the problem is done. I think that’s really important how others treat to you.
PS: I really enjoyed this episode cause that was interesting to know about Zaha Hadid and her architecture projects. When I typed her name in Google to see what was told about today, I was surprised. I’ve never seen this before. There are buildings having so unusual design I’ve got impressed. Just look at The Dancing Towers and you’ll see what I’m talking about. There is one more thing made me astonished. Zaha Hadid, a brilliant architect is a designer of other things like shoes of similar stuff. Look at her shoes, they are completely made of plastic and mention something goes from future. In my opinion, most of her shoes projects can only be shown at some modern exhibits cause they have too unusual design.
That’s was new for me to hear about Carolina visiting a hairdresser. I mean there is lot of new words related with hairdressing. I also find an advise from Tom the teacher about preliminary training of what you’re going to speak about. As for me I do the same all the time. That’s really useful to take a look on dictionary on the issue you have to come across with.
And of course I’m sorry hearing Ravi is ill. Bad luck.
One more. There’s a thing I heard about many times, a gap year. I think that’s a really good idea. It’s a term when you can travel if your budget is ok and it’s a term to find out what you want to study at the university and who you are going to become in the future. Travelling is important cause it makes you mind, you know, wider. You get new feelings and know something new or break stereotypes and that’s all together help you to understand what you really need. Here in Russia where I’m from everybody’s sure that’s extremely important not to spend your time after school doing anything apart from going to the university at once. As a result there are people who were disappointed from the way they chose after. Looks like people hurry to live. That’s my own opinion.

Hi ,
in Support Pack - While you listen- Section 2 "There may be more THAN one right answer'' - instead THEN and in the same section at c) the Dancing Towers will be BUILD - instead the past form ''built'' .
If I get something wrong I apologise. I think it is better to point you out those little mistakes .
Best wishes

Hi Last biker,

You are right about the second one -- 'build' is an error and it should be 'built'. I'm afraid that 'than' is correct in the instructions for section 2. 'than' is used in comparisons and 'then' is used to talk about time or sequences.

Thank you very much for taking the time to point out this error to us! I'll make a note of it and we'll fix it as soon as we can.

All the best,
The LearnEnglish Team

I have never been complain on the bad service if only to my relatives )

I usually complain when I get bad service because I pay to get a good service. Previously, I was complaining to Claro’s company because I get the internet service of them, and after a couple of days the internet was failing, isn’t working well. I agree people sometimes complain of what people say in the podcast because sometimes many news which they say are not real, are fake.

I would like to talk about my favorite architect:
Frank Owen
He was born in Toronto, Canada on 1929. He is considered one of the most important architects all over the world because he consider that the architecture is an art. He has been working on his projects without leave the main aspects of the architecture. He won many awards for his peculiar buildings. He studied architecture at Harvard University, also he has a master degree. He has two daughters, and actually he lives in Paris, France.

I would like to talk about my favorite footballer: vanPersie.
He was born in Rotterdam City, Holland. When he was a kid, he had a huge love with football. He played it everytime and wanted to become a professional footballer.Of course, he also left his relatives to come to England, in which he studied in Arsenal Academic and tried hard. He won a prize for best striker of season in 2013 when Persie was a main factor of Manchester United Champions. What I like most about him is that he always makes an effort to train his skill, strength, pace. He scored numerous goals, I love his stunning goal with Aston Villa. It's cool. You can see his goals on many channels over the world

Hi Everbody!
I don't never complain for bad services because I buy anything and the shop or office has be taking a good service.