Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.


Language level

Intermediate: B1


Yes,when i worked in the restaurant, sometimes we made exceptions for our reguelar and important guests. They could paid bill later, in some time. And this guests have been visiting the restaurant for many of years.It works both ways too.

You don't do favours rather you give exceptions to regular customers. They can buy now and pay later, further reasons are that they are while businesses exist.

Hi, Please how do i answer the question in task 2 ( A Phone Call From a Customer).

Hello buchiorakwe
In this kind of task, you have to always move the words by pressing or clicking on the small hands that are in the right side. This is especially important when you are moving the second words into a box -- you must click or press on the little hand when moving the word, and also click on top of the hand that is already in the box.
It's actually very easy to do, but a little hard to explain. If you still don't get it, please let me know and I'll explain it a different way.
All the best
The LearnEnglish Team

Yes, and the clients is happy at the end pf the transaction

No, I have never been do favours for clients before, because I didn't work a job needed by this situation.

If we have some problem and it's necessary to solve it, I sometimes do favours for my clients.

It's my first exercise;
I like it!

this is a good exercise

I don't understand because I try to send a message but the answer is always unpublished. Since my messages are friendly