Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

Language level

Intermediate: B1

Comments

sometime i do a favour for an important client

it is not easy to help but sometime it is possible

it is my first atempt so i do not have to write now

Yes, when costumer didn´t has money to pay invoice

Yes, but I would request a strong justification, also it should not only for important customers but also for all the customers.

Yes, but I'd request a strong justification, also I think it should not be to not only important customers but also all customers if they have some issues.

here in Brazil is hard learning language,portuguese is oficial language

i am learning a lot

It is not my case because I don't work in a job wich has that kind of situations but I think that there are some cases in wich we need to do some exceptions in the benefit of both parts of the relation.

Yes, in my work I have million costumers. A many of them are a CEO and need a quicly answer about them questions. It's dificult because, in many times, I depend another area to solve the problem. I work in a Bank technical support.

Pages