Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.



Language level

Intermediate: B1


Hello, my name is Roberta, this is the first time I try an exercice like Task 2. I can't do this. I don't understand how I can select all the items. Can you help? thank you very much.

Hello Roberta
I'm sorry you found this task difficult to complete. What you must do is always move the phrases by pressing or clicking on the small white hand (on the right side of each box). If you press or click there and then press or click on top of box where you want to move them, they should move. After that, you must always press or click on top of the white hand of the words that are in the boxes.
It's actually quite easy, though it can be tricky to discover how it works. Please let us know if you still have trouble.
All the best
The LearnEnglish Team

I don't understand because I try to send a message but the answer is always unpublished. Since my messages are friendly

this is a good exercise

It's my first exercise;
I like it!

If we have some problem and it's necessary to solve it, I sometimes do favours for my clients.

No, I have never been do favours for clients before, because I didn't work a job needed by this situation.

Yes, and the clients is happy at the end pf the transaction

Hi, Please how do i answer the question in task 2 ( A Phone Call From a Customer).

Hello buchiorakwe
In this kind of task, you have to always move the words by pressing or clicking on the small hands that are in the right side. This is especially important when you are moving the second words into a box -- you must click or press on the little hand when moving the word, and also click on top of the hand that is already in the box.
It's actually very easy to do, but a little hard to explain. If you still don't get it, please let me know and I'll explain it a different way.
All the best
The LearnEnglish Team