A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Instructions

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Discussion

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Average: 4.3 (25 votes)
Andrea, the customer, is assuring that this will be the last time that he is asking for a payment deadline extension. It won't happen again.
Andrea meant that his request about payment extension will not repeat again. It is just coincidence that he couldn't pay in time at this time.

Submitted by Homam21 on Mon, 24/05/2021 - 11:25

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Yes, we sometimes do fevours for our important clients.

Submitted by Emily Mellor on Thu, 13/05/2021 - 16:34

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I've never done about it.

Submitted by sarah1992 on Fri, 07/05/2021 - 16:14

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great i fined it esay

Submitted by Suraj paliwal on Thu, 15/04/2021 - 03:57

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Yes, we should follow the company regulations and terms and conditions but when important client needs some favour then we should make some expections. But always make expections for clients is not good for company. If you always make expections then company collaspe and fall.

Submitted by Mohamed-Mostafa on Sat, 10/04/2021 - 19:15

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I can do extension for customer who has a cash flow issue

Submitted by darianys on Thu, 08/04/2021 - 02:07

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I think that an exception is sometimes fine, but it should not always because the people get used to it and the company falls.

Submitted by a1990 on Wed, 07/04/2021 - 21:12

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yes, I can do a favor for some customer who has a good contract