A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Instructions

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Discussion

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Average: 4.3 (25 votes)

Submitted by Akinori on Fri, 19/03/2021 - 13:00

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Sometimes I offer a service exceptionally free to my important clients to keep a good relationship.

Submitted by ENSI on Thu, 18/03/2021 - 21:44

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Yes....but in special moments becouse maybe its prohibeded by company, or maybe its bad business

Submitted by IISSIFOU on Mon, 15/03/2021 - 12:55

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In this moment, I have not got this case. But I think that it is good to help our customers

Submitted by In on Sat, 13/03/2021 - 08:04

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Yes, I do with my regular customers.

Submitted by adribcn on Fri, 12/03/2021 - 20:39

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Well, I think that depend wich is the context but in general terms i think is good help to customers for establish a good relationship

Submitted by Pann Nilar Htun on Fri, 12/03/2021 - 08:52

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I have no experience for above event. However I gained the knowledge speaking between customer and supplier. Many thanks.
Profile picture for user Enas Almzoghi

Submitted by Enas Almzoghi on Mon, 08/03/2021 - 12:40

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Yes, if I can help a customer, it becomes useful for my business.

Submitted by Shalom on Sun, 07/03/2021 - 00:23

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Yes, I do favours at times.